3. Provide Tucson password and PIN code which have been delivered to you by email. Please note that
characters are case sensitive.
4. Select OK, Phoenix will read product information from phone.
5. Product code shown on the UI does not matter, because during restoring it will be replaced by the product
code which is the latest one stored in Nokia system.
6. It is recommended to perform "Restore"-function without selecting "Flash Product"-option to avoid
possible SW downgrade which causes the phone to die.
RM-632; RM-634; RM-699
BB Troubleshooting and Manual Tuning Guide
Issue 3 COMPANY CONFIDENTIAL Page 3 – 63
Copyright © 2010 Nokia. All rights reserved.
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