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8.1.3 The Engraver Can’t Find Device Through USB
Issue
After powering the device on and connecting it to the computer with a USB cable, the machine’s
name can’t be found in the device list.
Solution
Check the USB Cable
Connection
1. Check and make sure the connection is secure.
2. Replug the USB cable at both ends if necessary.
Malfunctioning USB
Cable or Computer USB
Port
1. Replace the USB cable, the USB port, and the computer port.
2. Turn on the engraver and open the software.
3. Check if the driver application of the engraver exists in the following
ways.
For Windows:
Right-click the start button on your computer.
Click Device Manager.
Click Network adapters and check if the USB Ethernet/RNDIS Gadget
exists.
For Mac:
1. Click System Information.
2. Go to Hardware and click USB.
3. Check if the RNDIS/Ethernet Gadget exists.
Check VPN Exit the VPN software and try again.
Check Ping
The firewall may disable ping.
1. Click the right button to run the software in Administrator Mode.
2. Allow the permission “Default Allow Specific Outbound ICMP” in the
firewall software.
Check SIP
If the MAC system is under SIP protection, the device may be blocked
and can’t be connected. Disable SIP according to the MAC manual.
Check the Compatibility
of the Cable
The engraver does not support a double-end USB-C cable. Connect
the engraver using the original USB-A cable or a USB-C to the USB-A
docking station instead.
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