ExpressBox 16 Basic| 55
6.4 Add-in PCIe card not recognized
1. Shut down the computer followed by the OSS Expansion chassis
2. Remove the card displaying a problem
3. Replace the “problem card” with a simple card, such as an Ethernet card that has drivers built into the operating system. (Using this
“type of card” will avoid any future questions about drivers possibly being installed incorrectly.)
4. Turn on the OSS Expansion chassis, and then turn on the computer.
Windows
Open the Device Manager (View by Connection selection).
If the is gone, the problem is with the 3
rd
Party card or the card drivers. You should go to the Windows Error Codes section of this chapter to
learn how to troubleshoot using error codes.
If the is still visible, the problem may be with the OSS Expansion chassis. Contact OSS Technical Support for further guidance and/or a
replacement product.
MacOS
Open the Apple System Profiler and the 3
rd
Party card(s) should now be visible.
Linux
Using the lspci command, verify that the card is visible.
Solaris
Go to How to Get More Help.
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