Outlaw 976 - Troubleshooting Common Problems; Problem Diagnosis and Solutions

Troubleshooting Guide
Outlaw Audio
44
Symptom Possible Cause Solution Options
Your new Model 976 is designed to provide years
of trouble-free operation. However, the complex-
ity of today’s sophisticated home theater systems
means that you might encounter an occasional
problem with your system and the Model 976.
Listed below are some of the more common issues
you could encounter. For additional hints, we sug-
gest that you look at the Support/FAQ section of
our website at www.outlawaudio.com. Or enter the
Model 976 Section of our Outlaw Saloon.
If your problem persists, please contact us via e-
mail at customer service@outlawaudio.com , or call
us at 866-OUTLAWS (688-5297) or 866-OUTLAWA
(688-5292).
Unit does not turn on when remote
or front panel buttons are pressed
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No AC Power
Power strip or conditioner turned o
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Make certain AC power cord is plugged into a live outlet.
Make certain power strip or power conditioner is turned on, if
applicable.
No sound from speakers even
though Model 976 is on
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Ampli er not on
Ampli er(s) disconnected
Speakers disconnected
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Check to be sure ampli er is on.
Check connections between Model 976 and ampli er(s).
Check connections between ampli er and speakers
No sound from digital audio source
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Input not selected
Input not properly con gured
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Make certain the correct digital input (HDMI, coaxial, or optical) is
associated to the source.
No sound from subwoofer
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Subwoofer o
Subwoofer disconnected
Speaker setup in Model 976 not properly
con gured
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Make sure the subwoofer is plugged in, powered up, and that its
volume is turned up.
Make sure the cable between the Model 976’s subwoofer output
and the subwoofer’s line input is connected and in good condition.
Check the settings in the Model 976’s Speaker Setup menu to make
sure the subwoofer output is activated.
Buzzing or noise in AM and FM
programs
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Station incorrectly tuned
Antenna improperly positioned
Antenna cable disconnected or damaged
Wrong type of antenna used
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Push the tune + and – buttons on the remote a few clicks in either
direction to see if sound improves.
Change the antenna position and see if sound improves.
Check the connection between the antenna and the Model 976’s
antenna jacks to make sure it is connected and in good condition.
Make sure you’re using an FM antenna for FM and an AM antenna
for AM.
Unit produces a  ashing picture, no
picture, audio popping or crackling
sound, snow on image, or no audio,
though the Channel Balance tones
(Pink Noise generator) does produce
audio.
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Incomplete HDMI handshake
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Try a “hot swap” of the HDMI cables at the back of the processor.
Make sure that the source devices, TV, and processor are turned on.
Make sure that HDMI cables are rated for 4K HDR (“high speed”) use
when connecting to 4K sources or to a 4K HDTV.
Ensure each end of the cable is plugged in securely.
Try plugging and unplugging the HDMI cable(s), at the back of the
processor, one to three times in succession.
Observe the playback material to verify the connected HDMI cable
has achieved a solid connection. It takes 3 to 7 seconds (handshak-
ing time) to see a result.
No sound from one or more
channels
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Poor connections
Incorrect surround mode
Incorrect speaker con guration
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Check interconnects to the ampli er and connections from the
ampli er to the speakers.
Check surround mode to con rm it provides output to all speakers.
Make certain all speakers are properly con gured in the Speaker
Setup menu.
Resolving an HDMI handshake issue is easiest when the results of
unplugging and re-connecting in real time.
When it appears a solid connection is made, you may try to
gently wiggle the cable at the back of the processor, while
observing that neither the Video nor the Audio is a ected by
this. If you are able to a ect the video or audio, then repeat
the “hot swap” procedure.
Once a solid connection is achieved, it should not be neces-
sary to repeat this procedure.
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Remote control does not function
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Weak battery in remote
Remote sensor obscured
Remote used at an angle to the front panel
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Replace the batteries in the remote.
Make sure there’s nothing in between you and the front panel of
the Model 976.
Try using the remote from directly in front of the Model 976.