Page 204 Frequently Asked Questions
HotSync problems
Problem Solution
I cannot do a
HotSync operation;
what should I check
to make sure I am
doing it correctly?
■
Check the Windows system tray to
make sure the HotSync Manager is
running. If it is not, open Palm Desktop
software.
■
Click the HotSync Manager, choose
Setup and click the Local tab. Check that
the Serial Port setting displays the
correct COM port where your cradle is
attached.
■
Make sure the cradle is connected
securely.
I did a HotSync
operation, but one of
my applications did
not synchronize.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation.
■
Click the HotSync Manager and choose
Custom. Check that the correct conduit
is active.
■
Check that the correct conduit is
installed. Reinstall the HotSync
Manager and make sure the correct
conduit is selected.
I cannot launch the
HotSync Manager.
■
Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
serial port you selected in the Setup
dialog box.
■
Reinstall the Palm Desktop software.
My handheld
appears to freeze
when I place it near
my computer.
Move your handheld away from the
computer’s infrared port.
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