Appendix B Page 211
Password problems
Problem Solution
I forgot the
password, and my
handheld is not
locked.
You can use Security to delete the
password, but your handheld deletes all
entries marked as private. However, if you
perform a HotSync operation
before
you
delete the password: the HotSync process
backs up all entries, whether or not they are
marked private. Then, you can follow these
steps to restore your private entries:
1. Use the Palm Desktop software and
the cradle or infrared communica-
tion to synchronize your data.
2. Tap Forgotten Password in Security
to remove the password and delete
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the
private records by transferring them
from your computer to your
handheld.
I forgot the password
and my handheld is
locked.
■
If you assign a password and lock your
handheld, you must perform a hard
reset to continue using your handheld.
See “Performing a hard reset” in
Appendix A for more information.
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