Panasonic AW-HE130W - Troubleshooting

Troubleshooting

Operation
Symptom Cause and solution Reference pages
No power
• Is the AC adaptor securely connected to the AC outlet? –––
• If the power plug of the AC adaptor connected properly? –––
• Is the LAN cable connected securely to the IP control LAN connector (<LAN ACT/
LINK>)?
P.@@
• Is the network cable for the PoE+ (IEEE802.at) compatible power supply device
and the unit connected properly?
P.@@
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
 → RefertotheoperatinginstructionsforthePoE+powersupplydevice.
P.@@
• If the unit is connected to the controller, has it been connected properly?
 → Refertotheoperatinginstructionsforthecontroller.
P.@@toP.@@
• When performing operations from a wireless remote control
 → Alsorefertothe“Cannotoperateusingthewirelessremotecontrol”item.
–––
Cannot operate
( common to wireless remote control,
controller)
• Is the power on?
 → Iftheunit’sstatusdisplaylampisofforlightsuporange,itmeansthattheunit’s
powerisnoton.
P.<?>
• The safe mode function may have been activated. P.@@
• Have the limiter functions been set? P.@@toP.@@
• Has the unit you want to operate been selected properly? P.<?>
Cannot operate using the wireless
remote control
• Have the remote control’s batteries run down or have the batteries been installed
with their polarities reversed?
 → Ifthestatusdisplaylampdoesnotblinkevenwhenthewirelessremotecontrolis
operatednearthewirelessremotecontrolsignallight-sensingarea,itmeansthat
thebatterieshaverundown.Replacethebatteries.
–––
• Have the IR ID switches been set correctly? P.<?>,P.<?>
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light-sensing area exposed to its light?
P.<?>
Cannot operate using the controller
• Is the unit connected to the controller properly?
 → Refertotheoperatinginstructionsforthecontroller.
P.@@toP.@@
• The user authorization and host authorization must be set to OFF when the AW-
RP120, AW-RP50 and AK-HRP200 remote camera controllers are connected in a
network.
P.@@,P.@@
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
 → Consultwithyourdealer.
–––
The unit turns in the opposite
direction to the one operated
• Has the stand-alone (Desktop) installation setting been selected correctly? P.@@,P.@@
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
 → Refertotheoperatinginstructionsforthecontroller.
–––
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