Light Pattern Calls in the Waiting Queue
Red on At or under the assigned number for Hurry-up
Rapid red flashing Over the assigned number for Hurry-up
PC Programming Manual References
4.9 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor
5.12 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous— Extension No Answer Redirection Time
→Miscellaneous— Maximum No. of Busy Extension
5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
5.18 [3-7-1] VM(DPT) Group—System Settings— Call Waiting on VM Group
5.21 [3-8-1] VM(DTMF) Group—System Settings— Others—Call Waiting on VM Group
6.5 [4-1-4] Wired Extension—Flexible Button
→ Type
→ Extension Number (for Hurry-up)
6.13 [4-2-3] Portable Station—Flexible Button
→ Type
→ Extension Number (for Hurry-up)
6.18 [4-3] DSS Console
→ Type
→ Extension Number (for Hurry-up)
PT Programming Manual References
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
6.1.3 Flexible Buttons
9.1.5 ICD Group Features—Overflow
12.1.2 OGM (Outgoing Message)
21.1 Capacity of System Resources
Operating Manual References
1.3.41 ICD Group Features—Manual Queue Redirection
Document Version 2013-05 Feature Manual 165
9.1.6 ICD Group Features—Queuing