Destination Availability
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Extension of Another PBX (via TIE Line, Access with PBX Code)
Extension of Another PBX (via TIE Line, Access without PBX Code)
*1
If the transfer destination
does not answer, the call is sent to Voice Mail and a message can be recorded in the mailbox of the transfer
destination.
Conditions
• When an extension is transferring a party to another destination, the party will be in consultation hold until
they reach the transfer destination. (® 3.1.22 Consultation Hold)
• If Music on Hold is enabled, music can be sent to the held party while the call is being transferred (®
11.1.4 Music on Hold). It is programmable whether a ringback tone or music is sent to the caller.
• If the transfer destination extension has set FWD to an outside party, the call will be transferred to the
outside party. (® 6.1.6 FWD (Call Forwarding))
• Class of Service (COS) programming determines the extensions that are able to transfer a call to an outside
party. COS can also prohibit transferring to an extension of another PBX via the TIE line service using the
PBX code method (Access with PBX Code). (® 13.1.15 PRIVATE NETWORK FEATURES)
• One-touch Transfer
One-touch Transfer can be performed by pressing a One-touch Dialing button that has been assigned the
TRANSFER command and the telephone number of the transfer destination. This is useful for transferring
calls to an outside destination. (® 11.1.2 MEMORY DIALING FEATURES)
• Automatic Transfer by SDN Button or DSS Button
Pressing an SDN button or DSS button during a conversation with an extension or outside party can
automatically transfer the call to the specified destination (® 13.1.7 PDN (Primary Directory Number)/
SDN (Secondary Directory Number) Extension). It is possible through system programming to prevent this
feature from operating for extension to extension calls.
• Transfer to Busy Extension using Queuing (Camp-on Transfer)
Through system programming, it is possible to enable the transferring of a call to a busy extension without
needing to send a call waiting notification, based on the transferring party's COS setting. The transferred
call will be placed in a queue.
• When transferring a call from an analog CO line, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
PC Programming Manual References
4.4 [2-2] Operator & BGM—
BGM and Music on Hold—Sound on Transfer
4.5 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone— Recall—Transfer Recall
4.12 [2-7-1] Class of Service—COS Settings—CO & SMDR— Transfer to CO
4.12 [2-7-1] Class of Service—COS Settings—Assistant— Transfer to busy Extension w/o BSS Operation
4.18 [2-9] System Options—Option 4— DSS Key—Automatic Transfer for Extension Call
6.1 [4-1-1] Wired Extension—Extension Settings—Option 1— Transfer Recall Destination
6.10 [4-2-1] Portable Station—Extension Settings—Option 1— Transfer Recall Destination
Document Version 2013-05 Feature Manual 53
3.1.11 Call Transfer
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