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Appendix

pco.edge User Manual V1.03 © PCO AG, Germany

A6 Customer Service and Trouble Shooting

If you have a question, which is not adequately addressed in this manual,

please contact PCO or your local dealer.

To speed your request, we need the following information:

 Short description of the problem

 Description of your application

 Camera settings

 Type and version of camera software being used

 Camera serial number

 Operating system (PC)

 Processor type (PC)

 Memory

 Graphic card

 Graphic card setup

Please use the email options under the Help menu (see 7.8)

or go to our website: http://www.pco.de/support-request/

Repair

Before sending the camera for repair, first contact your local dealer or

PCO respectively.

When shipping the camera for repair, be certain to carefully pack the

camera with proper shipping materials. If possible use the original

packaging. Use the protection cap to protect the camera on the lens thread.

Firmware, Software and Driver Update

You will find all necessary software and drivers on the accompanying USB

storage device.

For the latest versions please check our website:

http://www.pco.de/de/software/pcoedge/

Pco edge User Manual

Questions and Answers: