Philips medication dispenser - Monitoring and Response

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Monitoring and Response
Monitoring and Response
Caregiver Alerts
Caregiver alerts are an optional feature of the Philips Medication Dispenser. If caregiver
contact information has been provided, the dispenser will alert a caregiver when any of
the following occurs:
• Thereisamisseddose.
• Thedispenserisalmostoutofmedication.See“AlmostEmptyAlerts”onpage22.
• Thedispenseriscompletelyoutofmedication.
• Thedispenserdetectsthatitsbatteriesarelow.
• ThedispenserdetectsthattheACpowerhasbeeninterruptedforanyperiodoftime.
• ThedispenserdetectsthattheACpowerhasbeenrestored.
• Thedispenserdetectsasystemerror.
• Thedispenserhasstoppedoperating.Thisoccursiffourdoseshavebeenmissed
and the missed dose status has not been cleared.
ThePhilipsMedicationDispenserautomaticallycallstherstcaregiverdesignated.
Upon answering the phone, the caregiver will hear a prerecorded voice message with
information about the problem. The caregiver will then be asked to press the “1” key
on his or her telephone to acknowledge the message.
Iftherstcaregiverdoesnotanswerthecallafterfourattempts,thedispenserwill
call the other caregivers (up to 4 total). If the dispenser cannot reach a caregiver, the
Support Center will be alerted. A Support Specialist will then attempt to contact a
caregiver and/or the patient to resolve the problem.