Philips medication dispenser - Caregiver Alerts

47
Reference
Caregiver Alerts
Alert Possible Causes Response Required
Unit has not
checked in
over the last
24 hours.
There is a voicemail
message causing an
interrupted dial tone.
Make sure the patient’s home voicemail has
been cleared of messages.
There is a phone off the
hook, the phone lines are
down, or the dispenser is
turned off.
Caregiver must go to the patient’s home to
check the dispenser.
MD.2 unit
missed
dispense.
Patient is away from
home or didn’t hear the
message.
Caregiver must follow up with the patient
to determine why a dose was missed and
administer the missed dose as required.
MD.2 unit
is empty.
There is no medication
remaining in the
dispenser.
Caregiver must go to the patient’s home to
reload the dispenser.
MD.2 AC
power change.
There was a power
outage or the dispenser
is plugged into an outlet
controlled by a wall
switch.
The dispenser will operate on battery
power for up to 18 hours. The caregiver
should check with the patient to be sure
that medication is being received.
MD.2 repower
and not
programmed.
The AC power is
restored but the backup
battery power was
depleted.
Caregiver must go to the patient’s home to
reset the dispenser and remove and reload
the medication.
MD.2 jammed
cup.
A medicine cup or lid is
jammed in the dispenser.
Caregiver must go to the patient’s home to
remove the jammed cup or lid and make
sure no medications have been missed. The
caregiver must also reset the dispenser and
remove and reload the medication.
MD.2 empty
and missed
dose
The dispenser is empty. Caregiver must go to the patient’s home,
administer the missed dose and/or reload
the medication.
Missed dose
bin is full.
MD.2 stop.
There have been four
missed doses.
Caregiver must go to the patient’s home,
remove the missed doses and clear the
missed dose status. The caregiver should
administer the missed doses as required. If
the dispenser sits overnight in this condition,
it will need to be reset.