48
For assistance, call the Support Center at 1-888-632-3261.
Troubleshooting
Display Possible Cause What To Do
“System OK” is blinking. There has been a
missed dose.
Remove the missed dose and
then press the “Status” key to
get information about the missed
dose. Press the “Run” key to
resume normal operation.
The displayed time is
blinking.
The time needs to
be set.
Refer to instructions on page 33
to set the current date and time.
“Support Center does not
answer” is displayed.
There is no dial tone
or an interrupted
dial tone.
Make sure the telephone cord
is plugged in, no phone is off the
hook and the mailbox is cleared.
“Machine Error, Service” is
displayed and red light is
blinking 3 or 4 times per
minute.
A cup is jammed. Turn off the dispenser, remove
the jammed cup or lid and
restart the dispenser.
“Machine Error, Service” is
displayed and red light is
blinking 1 time per minute.
The battery is
depleted.
Turn off the dispenser,
make sure the power cord is
plugged in and restart
the dispenser.
“Machine Error, Service” is
displayed and red light is
blinking 2 or 5 times per
minute.
There is a modem
error.
Turn off the dispenser,
make sure the telephone cord
is plugged in and restart the
dispenser.
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