Philips medication dispenser - Frequently Asked Questions

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Monitoring and Response
Frequently Asked Questions
Will the dispenser tie up the telephone line?
The Philips Medication Dispenser does rely on the phone line for a few minutes, in the
middle of the night, when it performs its daily check-in call. It will also use the phone
line when it is attempting to alert a caregiver.
What time each day does the dispenser call in?
Typically, the dispenser will perform its check-in call around 1 am.
Is there a charge for the calls made by the dispenser unit?
The dispenser dials a toll-free number to perform the daily check-in call. Standard rates
will apply to calls that the Philips Medication Dispenser makes to caregivers.
How do I enable caregiver alerts?
Call the Support Center and tell them you want to set up caregiver alerts. They will ask
you to provide the names and telephone numbers of up to 4 caregivers.
I have an 800# block on my phone. Will the dispenser be able to perform its daily
check-in?
No.YouwillhavetodisabletheblockorallowaccesstotheSupportCenter’stoll-free
number.
If I have voicemail service, will the dispenser be able to perform its daily check-in?
Youwillneedtoclearallvoicemessagesdailytoenablethedailycheck-in.