PAGE 5-191097626, VER. 03
5.3.6 SIMPLYGO/SIMPLYFLO TROUBLESHOOTING
PROBLEM / EVENT CODE POSSIBLE CAUSE RECOMMENDED ACTIONS
Device Won’t Turn On
• SimplyGo Battery is
depleted
• Use the AC or DC power cords to
operate the device (with the battery
inserted) to recharge the battery.
• SimplyGo Battery is not
installed correctly.
• Remove the battery and re-install it
correctly.
• Power button not
pressed twice
• Press the power button twice.
SimplyGo Will Not Trigger A
Pulse Of Oxygen
• SimplyGo is not turned
on.
• Press the power button twice.
• Cannula tubing is
kinked or twisted.
• Make sure the tubing is connected
properly to the oxygen outlet port and
that it is free of any obstruction.
Oxygen Not At Full
Concentration
• Device is warming up • Wait 10 minutes for the device to
deliver oxygen at the prescribed
concentration.
Low O2 Concentration
• Leaks
• Air Inlet Filter
• Faulty Compressor
• Defective process
valves
• Faulty Sieve Canister
• Check the spine using snoop leak
detector and replace if necessary.
• Ensure all tubing is properly
connected.
• Remove Inlet Filter, operate device. If
concentration increases replace filter.
• Verify and Replace the compressor
• Check valve connections or replace the
defective valve
• Replace both sieve canisters if needed.
SimplyGo High Breath Rate
Exceeded
• User caused event • Normal event - no action necessary
Low O2 Sensor failure
• Main PCA • Replace the Main PCA
Low Pressure failure
• Leak and tubing
connections,
• Compressor sieve
canister connections
• Spine leaks
• Faulty Product Tank
• Using Real time data with a setting of
Pulse 1 in Demo mode, check the
pressure to ensure it is above 4.
• Check compressor RPM and abnormal
compressor noise.
• Using snoop leak detector check for
leaks in the spine.
• Replace Product Tank
Hard Inter processor packet
transmission Hardware failure
• Main PCA • Replace the Main PCA
RAM Hardware failure at
power on
• Main PCA • Replace the Main PCA
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