PhoneSuite Console - Transferring Calls that Are on Hold

the caller to the extension (and exit the console from both calls), press the “C” key on the keypad; to cancel
the transfer and return to the caller, press the “D” key on the keypad.
In summary, to transfer an incoming or internal
call that is active (not on hold):
Dial the extension or hunt
group number on keypad
Talk privately to ex-
tension if desired
Press
C to connect, or
Press
D to cancel transfer
Outgoing Trunk Calls (calls placed by the console to an outside phone number) cannot be transferred to
an extension or hunt group while it is active (i.e., while you are talking). They first must be placed on hold.
See “Transferring Calls That Are On Hold” below.
Notes:
1. A call that is transferred to a hunt group will be transferred to the first available (non-busy) exten-
sion in the Hunt Group.
2. If transferring an incoming or internal call, the console operator can wait for the extension to an-
swer and can talk with the extension prior to pressing “C” to transfer the call. This conversation is
private and is not heard by the caller. This is sometimes known as a “screened transfer.” If the con-
sole operator does not wish to talk to the extension prior to transferring the call, he/she can press
“C” to transfer the call immediately, before or after the extension starts ringing.
3. If a call is transferred to a busy extension with voice mail, the call will drop from the console and
the voice mail system will immediately answer the calling party. Without voice mail, when you
dial the destination extension you will hear busy tone. Press D to cancel the transfer and then pick
up the original call by pressing the blinking call button.
4. If the extension is set to forward its calls to another extension, the console operator (or the call)
will follow this forwarding and will ring at the forward extension. However, if this extension does
not answer the transferred call, the call will go to the original extension’s voice mailbox (if it has
one).
Transferring Calls That Are On Hold
Whenever desired, a call that is on hold can be connected to another call the console has placed. This is
convenient in situations where the console operator may have to try several extensions before finding the
desired party. In this case, you can place the call on hold and can then call as many extensions, hunt
groups, or outside phone numbers as needed. After talking privately on each new call, you can press “D” to
end this new call and leave the original call on hold, or you can press the Call Button the call is holding on
and then press “C” to connect this call to the new call you placed.
In summary, to transfer a call (incoming or outgoing) that is on hold:
Press Call Button to
place call on hold
Dial an extension, hunt group,
or outside phone number and
talk privately
Press
D to end new call, or
Press Call Button plus C to
connect call on hold to this call
6 PhoneSuite
®
Console User’s Manual rev. 081106