Notes:
1. When the console places a call, this call appears on one of the Call Buttons (this button will be-
come solidly lit). To place the call on hold, press this Call Button; to retrieve it from on hold, press
this Call Button again. Multiple calls can occur at the console at a time—simply place a call on
hold to answer or place another call.
2. If the console calls an extension that is set to forward its calls to another extension, the console
operator will follow this forwarding and will ring at the forward extension.
3. If the dialed extension is busy or does not answer, the console operator will NOT go to its voice
mailbox automatically. This can be done by pressing “8” as described below.
Calling an Outside Phone Number
To dial an outside phone number from the console, dial the desired trunk group number (e.g., “9”), fol-
lowed by the phone number. This dialing is done on the console keypad. If desired, the console can press
“C” when done dialing, in order to connect slightly faster; if “C” is not pressed, PhoneSuite waits for addi-
tional digits to be dialed and only places the call after this waiting period times out. To end the call (e.g., to
hang up), press “D” on the console keypad.
Dial trunk group number
(usually 9 or 8) on keypad
Dial phone number on
keypad
When finished with the
call, press
D
Calling an Extension’s Voice Mailbox to Leave a Message
The console never goes to an extension’s voice mailbox automatically. If the console places a call to an
extension that is busy or doesn’t answer, the console operator will continue to hear busy tone or ringing
until he/she takes further action by pressing “D” or “8.” Pressing “D” will drop the console’s call to the
extension. Pressing “8” will connect the console to the extension’s voice mailbox, so the console operator
can leave a message (or retrieve messages, as described below).
Dial extension number
on keypad
To go to voice
mail, dial
8
Leave message; when
done, press D
Note: If the console calls an extension that is set to forward its calls to another extension, the console op-
erator will ring at the forward extension but can still reach the original extension’s voice mailbox by dial-
ing “8” any time before the call is answered.
Calling an Extension’s Voice Mailbox to Retrieve Messages
The console can retrieve the voice mail messages in any PhoneSuite voice mailbox. To do this, dial the
extension number and press “8” to enter the extension’s voice mailbox. Then, dial the extension number
again (this is a pseudo-password). You will get the voice mailbox menu prompt and can listen to and save
or erase messages.
10 PhoneSuite
®
Console User’s Manual rev. 081106
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