In summary, to transfer a non-outgoing-trunk-call that is active (not on hold):
Dial “9” or another trunk
group, then the phone number
or speed dial using *+digit
Talk privately if
desired
Press
C to connect, or
Press
D to cancel transfer
To transfer any type of call (incoming or outgoing) that is on hold:
Press Call Button to
place call on hold
Dial “9” or another trunk
group, then the phone number
Press
D to end new call, or
Press Call Button plus C to
connect call on hold to this call
Note: Unlike transfers to extensions, a call that is transferred to an outside phone number will not return to
the console if the destination number is busy or not answered.
Transferring to Voice Mail
PhoneSuite has an optional voice mail system that allows callers to leave messages in their own voice for a
particular person or department who is unavailable at the time of the call. If this optional Voice Mail is in-
stalled, then each extension can have an individual voice mailbox (set up by the installer).
If a caller is transferred to an extension that has a voice mailbox, and that extension is busy or doesn’t an-
swer the call, then the caller will automatically go to that extension’s voice mailbox. If the extension is for-
warded to another extension, the caller will ring at the forward extension; if not answered at that extension,
then the caller will go to the original extension’s voice mailbox (not the forward extension’s voice mail-
box).
Note: The console never goes to an extension’s voice mailbox automatically. If the console dials an exten-
sion that is busy or doesn’t answer, the console operator will continue to hear busy tone or ringing until
he/she takes further action by pressing “D,” “C,” or “8.” “D” will drop the console’s call to the extension.
“C” will connect the caller to the extension, if this is a call transfer; once transferred, the caller will go to
voice mail immediately if the extension is busy or will ring at the extension and then go to voice mail on a
no-answer. Dialing “8” from the console will send the caller immediately to voice mail, as described be-
low:
Transferring a Call Directly to a Voice Mailbox
This transfer method sends the caller directly to the desired extension’s voice mailbox, without first trying
the extension. This is useful if the console operator knows that an extension user is not available (e.g., is
out of the office, in a meeting, or does not wish to take this call).
To accomplish this transfer, make sure the call is active (not on hold), dial the extension number as though
transferring the call, then immediately dial “8” to send the call into that extension’s voice mailbox (and exit
the console from the call). Note that “8” is used because it is the digit for the letter V (for Voice Mail).
When “8” is dialed, the caller will immediately be connected to this extension’s voice mailbox, and the
8 PhoneSuite
®
Console User’s Manual rev. 081106
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