PhoneSuite Console - Console Overview and Basic Operations

TABLE OF CONTENTS
CONSOLE LAYOUT & OVERVIEW................................................................................................................1
Changing the System Date and Time.............................................................................................................2
Resetting the Console ....................................................................................................................................3
Adjusting Console Ringing Volume...............................................................................................................3
Adjusting Console LCD Contrast..................................................................................................................3
Two-Console Operation ................................................................................................................................3
Static Discharge ............................................................................................................................................3
BASIC CALL HANDLING ..................................................................................................................................5
ANSWERING CALLS .............................................................................................................................................5
Placing Calls on Hold ...................................................................................................................................5
Transferring Calls .........................................................................................................................................5
Transferring to an Extension or Hunt Group................................................................................................5
Transferring Active Calls:.............................................................................................................................5
Transferring Calls That Are On Hold ...........................................................................................................6
Unsuccessful Call Transfers..........................................................................................................................7
Transferring to an Outside Phone Line (Trunk)............................................................................................7
Transferring to Voice Mail............................................................................................................................8
Transferring a Call Directly to a Voice Mailbox ..........................................................................................8
Trying an Extension First and Transferring the Caller to Voice Mail if Unavailable ..................................9
MAKING CALLS ...................................................................................................................................................9
Calling an Extension or Hunt Group ............................................................................................................9
Calling an Outside Phone Number..............................................................................................................10
Calling an Extension’s Voice Mailbox to Leave a Message........................................................................10
Calling an Extension’s Voice Mailbox to Retrieve Messages .....................................................................10
CLEARING AN EXTENSION VOICE MAIL PASSWORD...........................................................................................11
PAGING ..............................................................................................................................................................11
PARKING A CALL ON HOLD IN A CALL PARK SLOT .............................................................................................11
CONFERENCE CALLS .........................................................................................................................................12
SPEED DIAL .......................................................................................................................................................12
FEATURE-KEY BUTTONS ..............................................................................................................................15
SELECT EXTENSION ...........................................................................................................................................15
CHECK IN / OUT.................................................................................................................................................15
LONG-DIST CALLS.............................................................................................................................................17
LOCAL CALLS....................................................................................................................................................17
EXT-TO-EXT CALLS ...........................................................................................................................................18
DO NOT DISTURB ..............................................................................................................................................18
MESSAGE WAITING............................................................................................................................................18
PhoneSuite
®
Console User’s Manual rev. 081106 iii