This notifies the console operator(s) that emergency workers (police officers, fire fighters, and paramedics)
will be arriving shortly, so they can be directed appropriately. It also allows the staff to take action while
waiting for the emergency workers to arrive.
To clear the 9-1-1 Alarm at any console, press C. This clears the alarm but has no effect on the actual call
being placed to 911.
A43 Trunk Alarm or Idle
This command is used to temporarily remove a trunk from use when there is a problem with it, or to restore
the trunk to use once the problem has been corrected. If PhoneSuite tries to access a trunk that has no con-
nection, it will automatically remove the trunk from service and place the trunk in an Alarm state. In this
state, the trunk light on the console’s BLF display will flash repeatedly, and calls cannot be placed out or
ring in on this trunk. To restore the trunk to use (after the problem has been corrected), use this command.
This command can also be used to manually place a trunk into Alarm state if it is experiencing problems or
will be under service.
To invoke this command, dial A-4-3 on the console keypad. The display will read:
Trunk TT 6=Alarm
3=Idle D=Exit
Type in the trunk number to remove or restore, as a 2-digit number (01-32), or press Exit (D) to quit with-
out making any changes to trunk status. Once the trunk number has been entered, press 6 to place it in
Alarm state or press 3 to remove it from Alarm state and restore it to use.
A44 Access A Specific Trunk
When placing an outgoing call from the PhoneSuite console, you normally dial a Trunk Group (e.g., dial 9
or 8 or 81, 82, etc.) to get an outside line, just as you would from any extension. This will give you access
to the first available phone line in this Trunk Group. However, the console has the ability to access a spe-
cific trunk when needed, by using command A44.
To invoke this command, dial A-4-4 on the console keypad. The first available Call Button will light up,
and the display next to it will read:
Trk ]
Type in the trunk number to access (not
the Trunk Group number, but the actual trunk number 01-32), as a
2-digit number, or press Exit (D) to quit without accessing the trunk. After entering the trunk number, you
will be given dial-tone on the specified trunk and can place a call or press “D” if you were just checking
the trunk for dial-tone.
Occasionally, a trunk will become “hung” or locked up. This usually occurs when a call is hung up by the
outside caller, but the phone company does not pass through a signal indicating that the party at the other
50 PhoneSuite
®
Console User’s Manual rev. 081106
To Next Page
Loading...