Changing Extension Features from the Console
There are several extension settings that are normally changed from the extension itself but can also be
changed from the console. These include turning call forwarding on or off, turning Do Not Disturb mode
on or off, clearing the extension’s voice mail messages, and clearing certain features that are set for the
extension. This section describes the commands to perform these functions.
A30 Forward Extension’s Calls
The console operator can set an extension’s forwarding options so calls to the extension are forwarded to
another extension or to the console. All calls to the extension can be forwarded this way, or calls can be
forwarded only when the initial extension is busy or doesn’t answer. In addition to setting an extension’s
forwarding status, the console operator can also clear an extension’s forwarding options. The extension
must have “control features” enabled by the installer for forwarding to work. Usually only administrative
extensions support forwarding.
With call forwarding set, a call that is transferred to the extension and meets the forwarding criteria (e.g.,
the extension is busy or doesn’t answer) will ring at the forward-to extension if it’s available. If this for-
ward-to extension is also forwarded, the call will follow that forwarding path, and this process will con-
tinue until the final forward-to extension is busy or rings without answer. At that point, the call will go to
the original
destination extension’s voice mailbox (if it has one) or will be returned to the extension / con-
sole that transferred the call.
To change an extension’s call forwarding status, press A-3-0 on the console keypad. If no current forward-
ing is active, the display will read:
Forw EEE to FFF
D=Exit
Enter the extension number (e.g., 101) and the “forward-to” extension (e.g., 202), and the display will read:
Forw 101 to 202
1=All 2=Busy, NA
To forward all
of extension 101’s calls to extension 202, press 1. To forward extension 101’s calls to 202
only if 101 is busy or does not answer a call, press 2. The setting will be made. Note: To forward calls to
the console, enter “000” or “0000” as the forward-to extension.
If the extension you wish to forward does not support forwarding, the error message “ILLEGAL ACTION”
will appear briefly as soon as you enter the extension number.
PhoneSuite
®
Console User’s Manual rev. 081106 43
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