Pitney Bowes 7H20C

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1. If you are using the scale that is located on top of the device, remove the scale by lifting it off.

1 • Installation

Pitney Bowes User Guide March 2023 19

Main Page

Table of Contents3
Installation9
Installing the Sendpro C, Sendpro9
Installing a Scale17
Installing an External Scale18
Installing the Printhead21
Connectivity27
Setting up a Wired Network Connection27
Setting up a Wireless (Wi-Fi) Network Connection29
Connecting to a Hidden Wi-Fi Network30
Forgetting a Wi-Fi Network32
Checking Your Network Connection34
Finding the MAC Address for Wired and Wireless Networks34
Setting up a Proxy Server37
Scales and Weighing41
Using the Scale When Printing Postage41
Entering the Weight Manually When Printing Postage41
Zeroing the Scale42
Using Scale Stabilization43
Using Differential Weighing44
Editing the Differential Weighing Threshold46
Accounting49
What Is Accounting49
Adding an Account50
Turning Account Passwords on or off for Printing Postage51
Selecting an Account51
Editing an Account52
Making an Account Inactive52
Deleting an Account52
Postage Funding55
Checking the Available Funds for Printing Postage55
Refilling Postage Funds for Printing Postage56
Getting a Royal Mail Refund for Damaged or Incorrectly Printed Mail57
Changing the Default Refill Amount for Printing Postage58
Setting the Low Funds Warning for Printing Postage59
Mailing and Shipping60
Signing in to and out of the Parcel Shipping App61
Printing a Shipping Label61
Printing a Shipping Label from the Shipping Address Book69
Tracking a Shipment69
Adding a New Sender Address for Shipping Labels69
Editing the Sender Address for Shipping Labels69
Reprinting a Shipping Label70
Getting a Refund for a Shipping Label70
What Are Shipping Cost Accounts71
Turning Cost Accounts on or off for Shipping Labels71
Adding a Shipping Label Cost Account71
Modifying a Shipping Labels Cost Account72
Adding a Shipping Labels Preset73
Setting a Transaction Limit for Shipping Labels74
Setting the Label Options for Shipping Labels74
Emailing Tracking Numbers for Shipping Labels74
Use Sendpro Online to Perform These Tasks75
Sending Post by First Class76
Sending a Large First Class Envelope76
Sending an International Letter76
Sending Post Using Special Delivery Rates77
Sending Post Using Signed for Rates84
Viewing and Exporting Special Delivery and Signed for Tracking Numbers in Inview90
Address Management94
Using the Shipping Address Book95
Adding New Addresses to the Shipping Address Book95
Searching Addresses in the Shipping Address Book95
Editing Addresses in the Address Book96
Deleting Addresses from the Address Book96
Sealing99
Filling the Moistener Tank99
Sealing Envelopes When You Print Postage99
Sealing Envelopes Without Printing Postage101
Avoiding Envelope Sealing Issues102
History and Reports105
Viewing and Printing a Postage Refill Receipt for Envelope Printing105
Viewing the Total Spent on Printing Postage105
Printing a Register Report105
Running Postage Printing Account Reports106
Setting the Report Period for an Account106
Setting the Account Report Preferences107
Emailing an Account Report108
Turning off Auto Receipt Prompts109
10 • Printing111
What Are Print Modes111
Printing a Custom or Standard Graphic111
Adding a Custom Text Message114
Printing a Permit (PPI) Impression114
Printing a Graphic Without Printing Postage118
Printing Only the Date and Time119
Printing a Test Pattern119
Feeding and Jamming121
Preventing Envelope Feeding Problems122
12 - Ink124
Checking the Ink Level125
Ordering Ink Cartridges125
Replacing the Ink Cartridge126
13 • Settings129
What Are Presets129
Adding Presets129
Selecting a Preset131
Renaming a Preset131
Setting the Default Preset Reset Timer133
Deleting a Preset133
Advancing the Date134
Adjusting Display Brightness134
Using the Toolbar135
Adjusting the Scale Location Code136
Clearing or Resetting the Number of Mailpieces Sent137
Creating or Disabling the Security PIN137
Uploading Postage Transactions138
Uploading System Logs139
14 - Rate Change141
Updating Postal Rates or Software142
15 - Maintenance144
Cleaning the Printhead145
Cleaning the Moistener Brush and Wick Assembly148
Ordering Supplies153
Finding the Product Code Number (PCN) and Serial Number155
Navigating the Home Screen156
Navigating the Envelope Printing App156
Connections on the Back157
Royal Mail Requirements158
Parts of the Sendpro C, Sendpro158
Parts of a Postal Frank159
Postal Security Device160
Specifications160
Material Specifications163
Moving the Sendpro C, Sendpro165
Important Safety Notes165
Contacting Pitney Bowes167
Third Party Software168

Pitney Bowes 7H20C - Page 19

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