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Recording Audio Calls
On CCX 400, CCX 500, CCX 600, and CCX 700 phones, you can record audio calls onto a USB flash
drive connected to your phone.
Recordings save as .wav files on the USB flash drive, and you can record up to four hours in one .wav
file. You can replay recordings on the phone or on a computer.
For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported
USB Devices at Poly Support.
Note: If your phone doesn’t detect the USB device when you insert it into the USB port, the USB port
on your phone may be disabled. Contact your system administrator for assistance using the USB port.
Guidelines When Recording Calls
Use the following guidelines when recording audio calls on your phone.
Inform contacts when you’re recording a call.
Make sure to mute your audio when you’re placed on hold while recording the call.
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2019,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from
person B and person C. All three calls are recorded in the same file.
Record a Call
The phone allows you to record an active audio call. Make sure to inform your contacts on the call
before you begin recording.
Some things to note about recording:
You can’t record when there are no connected calls, when you place a new call to transfer a call or
initiate a conference, or when you have an incoming call.
Your phone records some tones that your contact’s phone makes.
When you mute your microphone while recording, the phone doesn’t record your audio and records
only the other participants’ audio.
Procedure
During an active call, select Menu Start Recording.
Pause a Recording
During a call, you might need to pause a recording while the call is active.
Procedure
Select Menu Pause Recording.
The message Recording Paused displays in the status bar.
Resume a Recording
After you pause and then resume recording, recording continues in the same file.
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