Poly Studio X30 Administrator's Guide

Download MIBs.................................................................................................................................... 130
Test the Call Experience ............................................................................................................................. 131
Test Connection with Another System ........................................................................................................ 131
View Call Statistics...................................................................................................................................... 131
Verify Poly Lens Registration Status........................................................................................................... 132
16Troubleshooting............................................................................................................................................ 133
Audio Issues................................................................................................................................................ 133
On a G7500 with a Studio E70 Camera and 3.5 mm Audio DSP Echoes Are Heard on the Far
End....................................................................................................................................................... 133
Poly Trio Audio Meter Not Displaying in System Web Interface .......................................................... 133
Fix Polycom Acoustic Fence Issues with G7500 ................................................................................. 133
Camera Issues ............................................................................................................................................ 134
A Portion of the EagleEye Cube USB Camera Name Is Cut Off ......................................................... 134
Camera Not Recognized on a G7500 in Microsoft Teams Mode ........................................................ 134
G7500 Loses Connection to a Connected Studio E70 Camera........................................................... 134
Lighting Conditions Impact Picture Quality .......................................................................................... 134
Presenter Tracking Takes Longer Than Expected or Doesn't Identify a Presenter............................. 135
System Web Interface Is Displaying Invalid or Disabled Camera Settings.......................................... 135
Content Sharing .......................................................................................................................................... 135
Can’t Use AirPlay to Share Full Screen Video From a Website or App............................................... 135
General Issues ............................................................................................................................................ 136
Contacts with the Same Name Don't Display in the Contact List ....................................................... 136
Monitor Loses Signal After Monitor Swap............................................................................................ 136
IP Devices ................................................................................................................................................... 136
Paired IP Devices ................................................................................................................................ 136
IP Device Can’t Pair to the Video System .................................................................................... 136
IP Device Doesn’t Display On the Available Devices List............................................................. 136
Paired IP Device is Disconnected................................................................................................. 137
IP Device Paired to Inaccessible Video System........................................................................... 137
IP Audio Device is Disconnected from G7500.............................................................................. 138
Paired IP Device Doesn’t Complete Software Update.................................................................. 138
System Sleep and Wake Behavior.............................................................................................................. 138
The System Restarts When Sleeping or Waking................................................................................. 138
Monitor Doesn't Fully Wake from Sleep with CEC Enabled ................................................................ 139
Can’t Wake the System by Touching the Monitor................................................................................ 139
Networking Issues....................................................................................................................................... 139
LDAP Directory Server Ignores the Minimum TLS Version Setting ..................................................... 139
Studio X52 Doesn't Receive an IP Address When Connected to a Netgear Smart Switch 1G Port ... 139
Provisioning Issues ..................................................................................................................................... 140
Can’t Connect to Secondary Network After Changing Country Code.................................................. 140
Poly Clariti Manager Provisioning Fails After Downgrading Software ................................................. 140
Zero Touch Onboarding Connection Fails During Initial Setup or After Reset .................................... 140
LED Status Indicators for the System LAN Ports................................................................................. 140
System Update Issues ................................................................................................................................ 141
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Poly Studio X30 Specifications

General

Brand	Poly
Model	Studio X30
Category	Conference System
Language	English