Camera Issues
If you're having issues with built-in or connected cameras, refer to the following topics for guidance.
A Portion of the EagleEye Cube USB Camera Name Is Cut Off
Names created using the Polycom Companion app can be up to 60 characters long, but your system
cuts off the name after 32 characters.
â–
Use a camera name that isn't longer than 32 characters.
Camera Not Recognized on a G7500 in Microsoft Teams Mode
On a G7500 in Teams Room mode, the system doesn't recognize a connected USB camera.
If you connect a camera to a G7500 in Teams Rooms mode when the system is powered on, the
system may not recognize the camera. Connect the camera before powering on the G7500.
1. Power off the system.
2. Connect the camera.
3. Power on the system.
G7500 Loses Connection to a Connected Studio E70 Camera
Power cycling a Studio E70 may resolve a connection issue.
A G7500 loses connectivity to a connected Studio E70 camera.
Do one of the following:
1. If using PoE to power the Studio E70, disconnect and reconnect the Ethernet cable.
2. Disconnect and reconnect the Studio E70 power adapter.
After the Studio E70 powers on, the G7500 reports the Studio E70 as connected under Connected
Devices in the system web interface.
Lighting Conditions Impact Picture Quality
When using the system in a personal environment, where lighting may not be optimal, the picture
quality is impacted. When the room lighting is lower than 200 lux, you may see video noise in the
video sent from Studio X70, Studio X52, Studio X50, or Studio X30 systems.
The default video input settings are tuned for well-lit office environments.
Adjust the camera settings in the system web interface. Each environment differs; the amount you
adjust the brightness and sharpness depends on your unique lighting and placement situations.
1. In the system web interface, go to Audio/Video > Video Inputs.
2. From the list of inputs, adjust the camera’s Brightness slider.
Increase brightness in low light environments and decrease brightness in environments with
strong single sources of light.
NOTE: Increasing and decreasing the brightness may cause you to lose fine detail in areas
with excess lighting or shadows.
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Chapter 16Troubleshooting
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