What to do if my Polycom IP Phone license is not installed or has expired?
If the license is not installed on your Polycom IP Phone or it has expired, press the Menu key, then select Status > Licenses. Use the arrow keys to verify that the features you want to use have a valid license. If problems persist, contact your system administrator.
Why is there no display or a bad display on my Polycom SoundPoint IP 550?
If your Polycom IP Phone has no display, an incorrect display, or bad contrast, the phone might not be getting power. Try these steps: * Check that the screen is lit. * Ensure the LAN cable is properly inserted at the back of the phone (try unplugging and re-inserting it). * If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. * Use the screen capture feature. Contact your system administrator to determine if it is enabled.
What to do if power is not correctly applied to my Polycom SoundPoint IP 550 or the SoundPoint IP Color Expansion Module?
If power is not correctly applied to your Polycom IP Phone or the SoundPoint IP Color Expansion Module, check that the screen is illuminated and make sure the LAN cable is properly inserted at the back of the phone. If using Power over Ethernet (PoE), have your system administrator check the PoE switch, and that EM power is enabled in the Network Configuration menu (if using an expansion module).
Why does my Polycom SoundPoint IP 550 display flicker?
If your Polycom IP Phone display flickers, it might be due to older fluorescent lighting. Here's what you can do: * Move the SoundPoint IP 550/560 SIP phone away from the lights. * Replace the lights. * Use the screen capture feature. Contact your system administrator to determine if it is enabled.
What to do if my Polycom IP Phone feature key is not responding?
If a feature key on your Polycom IP Phone isn't responding, try the following: * Press the keys more slowly. * Check with your system administrator to see if the key has been mapped to a different function or is disabled. * Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Main Menu, for example. * To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information. From the Line Information page, verify that your phone line is registered. * Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
How to troubleshoot a Polycom SoundPoint IP 550 IP Phone with no power?
If your Polycom IP Phone has no power, try the following: Ensure no lights appear when the unit is turned on. Check if the phone is correctly plugged into a functional AC outlet, and ensure it's not controlled by a light switch that is off. If plugged into a power strip, plug it directly into a wall outlet. Test the phone in another room to rule out outlet issues.
Why is the display flickering on my Polycom SoundPoint IP 550?
If the display on your Polycom IP Phone is flickering, it might be due to certain types of older fluorescent lighting. Try moving the phone away from the lights or replacing the lights.
How to fix LAN cable connection issues on my Polycom SoundPoint IP 550 IP Phone?
To troubleshoot LAN cable connection problems with your Polycom IP Phone: * Check the termination at the switch or hub (the end of the cable furthest from the phone). * Verify that the switch or hub is working correctly (look for flashing link/status lights) or contact your system administrator. * Check if the LAN port is active or inactive: press the Menu key, then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and confirm that it is active.
Why is my Polycom SoundPoint IP 550 not ringing?
If your Polycom IP Phone isn't ringing, first adjust the ringing level using the volume up/down keys on the front panel. Also, check the Alerting Destination by going to Menu > Basic > Settings > Preferences > Audible Ringer.
What to do if the dial pad on my Polycom SoundPoint IP 550 does not respond?
If the dial pad on your Polycom IP Phone isn't responding, first verify that the phone is unlocked and that the information status doesn't say 'This Phone is Locked'. Next, check to make sure the phone is turned on by checking the display, other keys, and lights, and try to place a call. If these steps don't resolve the issue, contact your system administrator.
General| Full duplex | Yes |
|---|---|
| Camera included | No |
| Frequency range | 150 - 7000 Hz |
| Base station keys | 26 + 4 |
| Channels quantity | 2 channels |
| Dimensions (WxDxH) | 265 x 150 x 190 mm |
| Networking features | DHCP/Static IP |
| Ethernet LAN (RJ-45) ports | 2 |
| Supported network protocols | FTP, TFTP, HTTP, HTTPS |
| Supported data transfer rates | 10/100 Mbit/s |
| Product color | Gray |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Power requirements | 48V DC |
| Volume control | Digital |
| Voice codecs | G.722 |
| Backlight color | - |
| Display resolution | 320 x 160 pixels |
| Safety | UL/C-UL; CE Mark-1; EN 60950-1; IEC 60950-1; AS/NZS 60950 |
| Certification | - FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS - Anatel - GOST - C-tick - CCC |
| Compliance industry standards | IEEE 802.3af; IEEE 802.1p;IEEE 1329; RFC 1889 |
Weight and Dimensions| Weight | 2045 g |
|---|
Lists all components included in the phone package for initial setup.
Provides step-by-step instructions for physically putting the phone together.
Details methods for connecting the phone to the network and obtaining power.
Explains how to attach the phone base for desk or wall mounting.
Guides users through the process of registering the phone with the network.
Provides an overview of the phone's key functionalities and hardware components.
Explains how to use the phone's navigation keys for menu interaction and data entry.
Covers initial setup options like time, date, and display preferences.
Instructions on adjusting the screen's contrast for better readability.
Guides on modifying the screen's backlight level for different conditions.
Explains how to store, edit, and manage phone contacts in the local directory.
Details how to customize phone behavior for incoming calls, like distinctive rings.
Instructions on setting up call forwarding rules for specific contacts or conditions.
Covers various methods for initiating phone calls using handset, speakerphone, or headset.
Explains how to receive incoming calls using different available audio modes.
Details the procedures for terminating active phone calls.
Provides steps for transferring an active call to another party.
Guides on setting up rules to redirect incoming calls to another number.
Explains how to manage and view multiple active calls simultaneously.
Instructions on sending and receiving instant text messages via the phone.
Details how to manage a list of contacts to monitor their presence status.
Provides instructions for rebooting the phone to apply configurations or resolve issues.
Troubleshooting steps for issues related to powering on and initial startup of the phone.
Common problems and solutions related to making and receiving calls.
Troubleshooting tips for issues concerning the phone's screen display.
Solutions for audio-related problems, such as no sound or echo.
Information on obtaining service agreements for Polycom products.
Specifies the legal framework and jurisdiction applicable to the product.
Outlines restrictions on Polycom's liability regarding product use and performance.
Important safety warnings and compliance information for the device.
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