Polycom SoundPoint IP 550

Other manuals for Polycom SoundPoint IP 550

Quick Reference Guide27 pages

Manual28 pages

Reference Guide3 pages

Quick User Guide2 pages

Specifications2 pages

Quick Start Guide17 pages

Questions and Answers:

D
Dr. Caleb BaldwinAug 30, 2025
What to do if power is not correctly applied to my Polycom SoundPoint IP 550 or the SoundPoint IP Color Expansion Module?
- S
  sschwartzAug 30, 2025
  If power is not correctly applied to your Polycom IP Phone or the SoundPoint IP Color Expansion Module, check that the screen is illuminated and make sure the LAN cable is properly inserted at the back of the phone. If using Power over Ethernet (PoE), have your system administrator check the PoE switch, and that EM power is enabled in the Network Configuration menu (if using an expansion module).
C
Christopher RuizAug 23, 2025
What to do if my Polycom SoundPoint IP 550 IP Phone has no power?
- T
  timothy16Aug 25, 2025
  If your Polycom IP Phone has no power, try the following: * Ensure the phone is properly plugged into a working AC outlet. * If using PoE, verify the ethernet cable is correctly plugged into both the phone and the outlet port. Contact your system administrator to confirm you're using a powered port enabled for PoE. * Check that the phone isn't connected to an outlet controlled by a light switch that's turned off. * If it's plugged into a power strip, try plugging it directly into a wall outlet. * Test the phone in another room where you know the electricity is working.
K
Kenneth LiuAug 31, 2025
What to do if my Polycom IP Phone license is not installed or has expired?
- R
  rodgersdanielAug 31, 2025
  If the license is not installed on your Polycom IP Phone or it has expired, press the Menu key, then select Status > Licenses. Use the arrow keys to verify that the features you want to use have a valid license. If problems persist, contact your system administrator.
A
Ashley HorneSep 1, 2025
Why does my Polycom SoundPoint IP 550 say 'Service Unavailable'?
- A
  angelawarrenSep 1, 2025
  If the Polycom IP Phone displays 'Service Unavailable', it may be because the phone isn't registered, and you attempted to make a call. Contact your system administrator to check when your phone will be registered.
M
Michael ThomasSep 2, 2025
What to do if there is no audio on the headset with Polycom SoundPoint IP 550?
- S
  Shari DonovanSep 2, 2025
  If you can't hear audio on the headset with your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. If there's an amplifier, make sure it's on and the volume is properly adjusted, and check the batteries if it uses them.
E
erika33Sep 2, 2025
Why do people hear echo when using headset with Polycom SoundPoint IP 550 IP Phone?
- T
  tdavisSep 3, 2025
  If people you call hear an echo when you are using a headset with your Polycom IP Phone, enable the echo cancellation feature. Press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Using the arrow keys, select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.
S
Sheryl KruegerSep 3, 2025
What to do if dial pad on Polycom SoundPoint IP 550 does not respond?
- N
  Nicole BergerSep 3, 2025
  If the dial pad on your Polycom IP Phone isn't responding, check the response from other feature keys or from the dial pad. Place a call to the phone from a known working telephone and check for display updates. Check if the LAN port is active or inactive via Menu > Status > Network > Ethernet. Also, check the network LAN cable connection. Contact your system administrator before restarting your phone, so they can troubleshoot your phone in more detail before restarting the phone and losing current status information.
M
Michaela ReillySep 4, 2025
How to troubleshoot Polycom IP Phone with no power?
- M
  Mrs. Carmen Coleman DVMSep 4, 2025
  If your Polycom IP Phone has no power, verify that no lights appear on the phone. Check if the phone is properly plugged into a functional AC outlet, and ensure it's not controlled by a light switch. If using a power strip, try plugging it directly into a wall outlet. If using PoE, the power supply voltage may be too high or too low. Try the phone in another room where the electricity is known to be working on a particular outlet.
D
Daniel MoraSep 5, 2025
How to check power supply on Polycom SoundPoint IP 550 IP Phone?
- L
  leonmatthewSep 5, 2025
  If your Polycom IP Phone is not getting power correctly, ensure the screen is illuminated. Make sure the LAN cable is properly inserted at the back of the phone. If using in-line powering, have your system administrator check that the switch is supplying power to the phone.
L
louis44Sep 5, 2025
What to do if feature key on Polycom IP Phone is not working?
- J
  Jill EvansSep 5, 2025
  If a feature key on your Polycom IP Phone isn't responding, press the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled. Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Main Menu, for example. To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information. Verify that your phone line is registered. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.

Polycom SoundPoint IP 550 Specifications

General

Full duplex	Yes
Camera included	No
Frequency range	150 - 7000 Hz
Base station keys	26 + 4
Channels quantity	2 channels
Dimensions (WxDxH)	265 x 150 x 190 mm
Networking features	DHCP/Static IP
Ethernet LAN (RJ-45) ports	2
Supported network protocols	FTP, TFTP, HTTP, HTTPS
Supported data transfer rates	10/100 Mbit/s
Product color	Gray
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Power requirements	48V DC
Volume control	Digital
Voice codecs	G.722
Backlight color	-
Display resolution	320 x 160 pixels
Safety	UL/C-UL; CE Mark-1; EN 60950-1; IEC 60950-1; AS/NZS 60950
Certification	- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS - Anatel - GOST - C-tick - CCC
Compliance industry standards	IEEE 802.3af; IEEE 802.1p;IEEE 1329; RFC 1889

Weight and Dimensions

Weight	2045 g

Summary

Getting Started with Your Phone

Parts List

Lists all components included in the phone package for initial setup.

Assembling Your Phone

Provides step-by-step instructions for physically putting the phone together.

Connecting Network and Power Source

Details methods for connecting the phone to the network and obtaining power.

Attaching the Base

Explains how to attach the phone base for desk or wall mounting.

Registering Your Phone

Guides users through the process of registering the phone with the network.

Features of Your Phone

Provides an overview of the phone's key functionalities and hardware components.

Using the Navigation Keys

Explains how to use the phone's navigation keys for menu interaction and data entry.

Customizing Your Phone

Configuring Basic Settings

Covers initial setup options like time, date, and display preferences.

Changing the Display Contrast

Instructions on adjusting the screen's contrast for better readability.

Changing the Backlight Intensity

Guides on modifying the screen's backlight level for different conditions.

Managing Contacts

Explains how to store, edit, and manage phone contacts in the local directory.

Managing Incoming Calls

Details how to customize phone behavior for incoming calls, like distinctive rings.

Diverting Calls

Instructions on setting up call forwarding rules for specific contacts or conditions.

Using the Basic Features of Your Phone

Placing Calls

Covers various methods for initiating phone calls using handset, speakerphone, or headset.

Answering Calls

Explains how to receive incoming calls using different available audio modes.

Ending Calls

Details the procedures for terminating active phone calls.

Transferring Calls

Provides steps for transferring an active call to another party.

Forwarding Calls

Guides on setting up rules to redirect incoming calls to another number.

Using the Advanced Features of Your Phone

Using Multiple Call Appearances

Explains how to manage and view multiple active calls simultaneously.

Using Text Messaging

Instructions on sending and receiving instant text messages via the phone.

Using Buddy Lists

Details how to manage a list of contacts to monitor their presence status.

Restarting Your Phone

Provides instructions for rebooting the phone to apply configurations or resolve issues.

Troubleshooting Your Phone

Power and Startup

Troubleshooting steps for issues related to powering on and initial startup of the phone.

Calling

Common problems and solutions related to making and receiving calls.

Displays

Troubleshooting tips for issues concerning the phone's screen display.

Audio

Solutions for audio-related problems, such as no sound or echo.

Regulatory Notices

Service Agreements

Information on obtaining service agreements for Polycom products.

Governing Law

Specifies the legal framework and jurisdiction applicable to the product.

Limitations of Liability

Outlines restrictions on Polycom's liability regarding product use and performance.

Safety and Compliance

Important safety warnings and compliance information for the device.

Index

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