Why is the display flickering on my Polycom SoundPoint IP 550?
If the display on your Polycom IP Phone is flickering, it might be due to certain types of older fluorescent lighting. Try moving the phone away from the lights or replacing the lights.
How to resolve display flickering on Polycom IP Phone with fluorescent lighting?
If the display on your Polycom IP Phone appears to flicker due to fluorescent lighting, try moving the phone away from the lights or replacing the lights in your work environment.
Why is there no audio on my Polycom IP Phone headset?
If you're not getting any audio on your headset with your Polycom IP Phone, make sure the headset is plugged into the jack labeled 'Headset' on the back of the phone. Also, ensure that the headset amplifier (if you're using one) is turned on and the volume is properly adjusted. If the amplifier uses batteries, check to see that they are fully charged.
What to do if the dial pad on my Polycom SoundPoint IP 550 does not respond?
If the dial pad on your Polycom IP Phone isn't responding, first verify that the phone is unlocked and that the information status doesn't say 'This Phone is Locked'. Next, check to make sure the phone is turned on by checking the display, other keys, and lights, and try to place a call. If these steps don't resolve the issue, contact your system administrator.
Why is my Polycom SoundPoint IP 550 not ringing?
If your Polycom IP Phone isn't ringing, first adjust the ringing level using the volume up/down keys on the front panel. Also, check the Alerting Destination by going to Menu > Basic > Settings > Preferences > Audible Ringer.
How to fix LAN cable connection issues on my Polycom SoundPoint IP 550 IP Phone?
To troubleshoot LAN cable connection problems with your Polycom IP Phone: * Check the termination at the switch or hub (the end of the cable furthest from the phone). * Verify that the switch or hub is working correctly (look for flashing link/status lights) or contact your system administrator. * Check if the LAN port is active or inactive: press the Menu key, then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and confirm that it is active.
What to do if my Polycom SoundPoint IP 550 IP Phone is not in an active state?
If your Polycom IP Phone is not in an active state, try pressing the keys more slowly. To confirm that the line is active, press the Menu key, then select Status > Lines > Line Information. From the Line Information page, verify that your phone line is registered. If issues persist, contact your system administrator.
How to enable echo cancellation on a Polycom SoundPoint IP 550 IP Phone headset?
To enable the echo cancellation feature on your Polycom IP Phone headset, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Use the arrow keys to select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.
What to check if power is not correctly applied to my Polycom SoundPoint IP 550 IP Phone?
If power is not correctly applied to your Polycom IP Phone, check that the screen is illuminated. Also, ensure the LAN cable is properly inserted at the back of the phone (try unplugging and re-inserting the cable). If you are using in-line powering, have your system administrator check that the switch is supplying power to the phone.
What to do if the dial tone is not present on my Polycom SoundPoint IP 550 IP Phone?
If you don't hear a dial tone on your Polycom IP Phone, switch between the Handset, Headset (if available), or Hands-Free Speakerphone to see if the dial tone is present on one of these audio modes. If the dial tone exists on another audio mode, try connecting a different handset or headset to isolate the problem.
General| Full duplex | Yes |
|---|---|
| Camera included | No |
| Frequency range | 150 - 7000 Hz |
| Base station keys | 26 + 4 |
| Channels quantity | 2 channels |
| Dimensions (WxDxH) | 265 x 150 x 190 mm |
| Networking features | DHCP/Static IP |
| Ethernet LAN (RJ-45) ports | 2 |
| Supported network protocols | FTP, TFTP, HTTP, HTTPS |
| Supported data transfer rates | 10/100 Mbit/s |
| Product color | Gray |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Power requirements | 48V DC |
| Volume control | Digital |
| Voice codecs | G.722 |
| Backlight color | - |
| Display resolution | 320 x 160 pixels |
| Safety | UL/C-UL; CE Mark-1; EN 60950-1; IEC 60950-1; AS/NZS 60950 |
| Certification | - FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS - Anatel - GOST - C-tick - CCC |
| Compliance industry standards | IEEE 802.3af; IEEE 802.1p;IEEE 1329; RFC 1889 |
Weight and Dimensions| Weight | 2045 g |
|---|
Lists all components included in the phone package for initial setup.
Provides step-by-step instructions for physically putting the phone together.
Details methods for connecting the phone to the network and obtaining power.
Explains how to attach the phone base for desk or wall mounting.
Guides users through the process of registering the phone with the network.
Provides an overview of the phone's key functionalities and hardware components.
Explains how to use the phone's navigation keys for menu interaction and data entry.
Covers initial setup options like time, date, and display preferences.
Instructions on adjusting the screen's contrast for better readability.
Guides on modifying the screen's backlight level for different conditions.
Explains how to store, edit, and manage phone contacts in the local directory.
Details how to customize phone behavior for incoming calls, like distinctive rings.
Instructions on setting up call forwarding rules for specific contacts or conditions.
Covers various methods for initiating phone calls using handset, speakerphone, or headset.
Explains how to receive incoming calls using different available audio modes.
Details the procedures for terminating active phone calls.
Provides steps for transferring an active call to another party.
Guides on setting up rules to redirect incoming calls to another number.
Explains how to manage and view multiple active calls simultaneously.
Instructions on sending and receiving instant text messages via the phone.
Details how to manage a list of contacts to monitor their presence status.
Provides instructions for rebooting the phone to apply configurations or resolve issues.
Troubleshooting steps for issues related to powering on and initial startup of the phone.
Common problems and solutions related to making and receiving calls.
Troubleshooting tips for issues concerning the phone's screen display.
Solutions for audio-related problems, such as no sound or echo.
Information on obtaining service agreements for Polycom products.
Specifies the legal framework and jurisdiction applicable to the product.
Outlines restrictions on Polycom's liability regarding product use and performance.
Important safety warnings and compliance information for the device.
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