Polycom VVX 300 - Page 172

Polycom VVX Business Media Phones User Guide UC Software 5.3.0
Polycom, Inc. 172
Troubleshooting: Why can’t I access the phone’s display screen?
If your computer taskbar is on the same side as your phone, the taskbar will block your cursor
from accessing your phone. Move your computer taskbar elsewhere to allow your cursor to
access the phone.
The PDC extends your keyboard and mouse functionality onto your phone, enabling you to do the
following:
● Cut, copy and paste text from your computer onto your phone using keyboard shortcuts to cut
(Ctrl+X), copy (Ctrl+C), and paste (Ctrl+V). Or, right-click a field and select the Cut, Copy, or
Paste icon. You cannot cut, copy, and paste text from your phone to your computer.
● Copy and paste information between fields on your phone screen by right-clicking the field and
choosing a clipboard command (Ctrl+X, Ctrl+C, or Ctrl+V).
● Delete information on your phone by highlighting the information using your mouse and pressing
the Delete or Backspace key.
● Use the Home and End keys on your keyboard to position your cursor at the beginning or the end
of fields on your phone.
● Enter numeric information such as phone numbers using the number keys above the alphabetic
keys.
● Use the Arrow keys to move within and between text fields.
● Use your mouse scroll wheel to navigate through menus.
● Hold Alt + Up Arrow key and Alt + Down Arrow key to adjust the volume level.
Note: PDC limitations
When you use PDC, you cannot perform the following actions:
 Enter information in phone fields that don’t have a flashing cursor.
 Place calls using the New Call soft key.
For more information, see the Troubleshoot Polycom Desktop Connector Issues section.
In addition, your keyboard function keys are mapped to specific phone keys and soft keys, as outlined in
the following tables: Function and Alt Key Mappings for VVX 1500 Phones and Function and Alt Key
Mappings for VVX Phones. The key mappings vary by phone model.
To use the Function and Alt key mappings, your cursor must be on the phone’s display screen.
Function and Alt Key Mappings for VVX 1500 Phones
Function Key
Phone Key
Alt Key
Phone Key
F1
Left-most soft key
Alt + F1
F2
Second soft key from the left
Alt + F2