Appendix PPT VISION, Inc.
6-4 A-Series Hardware Guide
5. Enter the desired IP address and Subnet Mask. Remember, to be able to communicate with the PPT camera, a cli-
ent computer’s Subnet mask must correspond correctly to the camera’s IP mask, and the address must match the
camera’s address in the first three sets of numbers.
6. Click OK to close all the dialog windows.
Troubleshooting
Problem: The camera does not respond when you try to connect to it with the client computer.
Things to check:
• Be sure the client computer and camera have the correct IP address and mask. See page 6-1 for more help.
• Check the Ethernet cable connection from the client computer to the Ethernet switch and to the camera. You can-
not connect directly from the client computer to the camera. The Speed LED should be on (unless the camera
model is A10 and the data rate is 10Mbps).
• Be sure the camera is powered on.
Problem: No image appears in the image window when you click the Snap or Live buttons in Utilities.
Things to check:
• Look on the File Camera tab in the Utilities software. If you want to use the File Camera, the check box should be
checked and image file names should appear in the FileCamera Images list. If you want to use live camera images,
be sure the check box is not checked.
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