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Who This Warranty Protects:
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
How Long This Warranty Lasts:
The Warranty begins on the original date of purchase from
the retail purchaser and the duration is as follows:
1-Year Limited Warranty
Product Category Model Transferable
Recording Interfaces
AudioBox iOne, AudioBox iTwo, AudioBox Stereo, AudioBox Studio, AudioBox USB,
AudioBox VSL (1818, 44, 22), FireStudio Project, FireStudio Mobile, FireStudio Mobile Studio,
Music Creation Suite
No
Preamplifiers ADL 600, ADL 700, BlueTube DP V2, DigiMax D8, Eureka, RC 500, Studio Channel, TubePre V2 No
StudioLive Mixers StudioLive 16.4.2, 24.4.2, 16.0.2, 16.4.2AI, 24.4.2AI, 32.4.2AI, RM32AI, RM16AI No
Monitoring & Controlling
Eris, Central Station Plus, FaderPort, HP4, HP60, Monitor Station, Monitor Station V2,
Sceptre, Temblor
No
Signal Processing ACP88 No
Accessories Covers, Dolly, PRM1 mic, Sub Pole, Breakout Cables, Power Supplies, M10 Kit No
3-Years Limited Warranty
Product Category Model Transferable
Live Sound StudioLive 312AI, 315AI, 328AI, 328i, 18sAI Yes
What PreSonus Will Do:
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA):
1. You must have an active user account with PreSonus and your hardware must
be on file with your account. If you do not have an account, please go to: http://
www.presonus.com/registration and complete the registration process.
2. Contact our Technical Support Department at (225) 216-7887 or log a
support ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as shipping instructions shall
be provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product packaging.
Products may be shipped in a manufactured “flight” or “road” style cases but
PreSonus will NOT cover any shipping damage to these cases. Products that are not
shipped in the original product package or a manufactured case may not receive
a warranty repair, at PreSonus’s sole discretion. Depending on the product model
and the condition of your original packaging, your product may not be returned
to you in the original packaging. The return shipping box may be a generic box
that has been fitted for that model tested if the original gift box is not available.
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