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Quatech Serial Device Server User Manual

Quatech Serial Device Server
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Quatech SDS User’s Manual Appendix C
Appendix C
Warranty information
Quatech, Inc. warrants the Serial Device Server to be free of defects in materials and workmanship
for a period of five (5) years from the date of purchase. Quatech, Inc. will repair or replace any board
that fails to perform under normal operating conditions and in accordance with the procedures
outlined in this document during the warranty period.
Any damage caused by external causes, including problems with electrical power, servicing not
authorized by Quatech, negligent installation or operation, failure to follow documented procedures,
abuse, or general misuse of the product is not covered by the warranty. Custom configured products
are non-refundable. Quatech makes no express warranties except those stated in this paragraph and
in the applicable warranty statements for specific products in effect on the date of invoice. No
representation is made regarding the suitability of this product for any particular purpose.
To request warranty service, you must call Quatech at (800) 553-1170, or submit the on-line form at:
http://www.quatech.com/support/support.php within the warranty period with a description of the
problem. If warranty service is required, Quatech will issue a Return Material Authorization (RMA)
Number. You must ship the defective product back to Quatech during the warranty period in its
original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the
risk of loss or damage during shipment. Quatech will ship the repaired or replacement products to
you.
Quatech reserves the right to modify its warranty at any time, in its sole discretion. All software is
provided subject to the license agreement that is part of the package. Customer agrees that it will be
bound by the license agreement once the package is opened or its seal is broken. Quatech does not
warrant any software under this Agreement. Warranties, if any, for software are contained in the
license agreement that governs its purchase and use.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. QUATECH'S SOLE OBLIGATION (AND
CUSTOMER'S SOLE REMEDY) WITH RESPECT TO THE FOREGOING LIMITED WARRANTY
SHALL BE TO, AT ITS OPTION, REFUND THE PURCHASE PRICE OR REPAIR/REPLACE ANY
DEFECTIVE PRODUCTS, PROVIDED THAT QUATECH RECEIVES WRITTEN NOTICE OF
SUCH DEFECTS DURING THE APPLICABLE WARRANTY PERIOD. CUSTOMER MAY NOT
BRING AN ACTION TO ENFORCE ITS REMEDIES UNDER THE FOREGOING LIMITED
WARRANTY MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF
ACTION. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCTS, INCLUDING
WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD
SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY
AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
QUATECH, ITS LICENSORS, DISTRIBUTORS, AND SUPPLIERS (INCLUDING ITS AND THEIR
DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS) SHALL NOT BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION LOST PROFITS, BUSINESS INTERRUPTION, LOST OR
CORRUPTED DATA OR SOFTWARE, OR ANY OTHER DAMAGES ARISING OUT OF THE USE
OR INABILITY TO USE THE PRODUCTS, EVEN IF QUATECH OR ITS LICENSORS,
DISTRIBUTORS, AND SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE
July 2005 940-0183-153 Page 91

Table of Contents

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Quatech Serial Device Server Specifications

General IconGeneral
BrandQuatech
ModelSerial Device Server
CategoryServer
LanguageEnglish

Summary

Introduction

Understanding Virtual Communication Ports

Understanding MAC and IP Addresses

Assigning an IP Address

Describes the two methods for assigning an IP address to the SDS.

Using Port Numbers

Identifying Operating Modes

Normal Mode

Describes the standard connection mode for SDS using virtual COM ports or IntelliSock.

Tunneling Mode

Explains how Tunneling mode creates virtual cable connections between SDS units.

Raw TCP Mode

Details Raw TCP mode for simple custom TCP applications without protocol overhead.

Auto TCP Mode

Raw UDP Mode

Identifying SDS Product Line

System Requirements

SDS Features

Protocol Support

SNMP Network Management

Wi-Fi Implementation

TCP Socket Services - IntelliSock

Getting Started

Unpacking Your SDS

Step-by-step guide for unpacking the Quatech SDS and its accessories.

Identifying Parts

SDS Hardware Components

Details connectors, LEDs, power, and reset functions of the SDS hardware.

Understanding LED Codes

Locating Serial and Network Ports

Serial Port Details

Details the pinouts and signals for SDS serial ports, including DB-9 connectors.

RJ-45 Port Pinouts and Signals

Network Port Configuration

Making Connections

Connecting SDS to Serial Devices

Provides instructions for physically connecting serial devices to the SDS using serial cables.

Enabling Wi-Fi Device Servers

Wi-Fi Device Server Configuration

Installing Device Drivers

SDS Installation Wizard Procedures

Guides users through the Quatech SDS installation wizard, from welcome to preparing for installation.

Locating the SDS via Installation Wizard

Specifying SDS Installation Location

Network Connectivity Testing

TCP/IP Network Configuration

Configuring Static IP Addresses

Applying Network Changes via Restart

Verifying SDS Network Settings

Rerunning Network Connectivity Tests

Performing Network Connectivity Checks

Retrieving SDS Configuration

Finalizing TCP/IP Settings

Installing SDS Device Drivers

Installation Completion and Device Manager

Post-Installation Procedures

Windows NT Device Management

Win NT - Changing Port Numbers

Details how to change serial port numbers for the SDS in Windows NT.

Uninstalling the SDS Software

Alternative Installation Scenarios

Reconfiguring the Serial Device Server

Guides users on reconfiguring the SDS network settings for its final subnet location.

Moving SDS to Permanent Location

Locating Your SDS During Installation

Direct Discovery Method

Details the recommended direct discovery method for connecting and locating the SDS.

Connecting SDS Directly to Computer

Searching SDS on a Remote Subnet

Describing the Remote Subnet

Selecting SDS Local Connection Method

Performing Local SDS Discovery

Selecting SDS Model from List

Specifying SDS IP Address

Resolving IP Connection Test Failures

Configuring SDS via Web Interface

Accessing the SDS Web Interface

Setting Network Parameters

Setting TCP/IP and Wi-Fi Parameters

Details how to configure TCP/IP and Wi-Fi parameters through the SDS web interface.

Configuring LAN and Wireless Network Settings

Address Mask Configuration and Setup Modes

Configuring Wireless Network Security and Access

Applying Wireless Settings and Resetting SDS

Setting SNMP Parameters

Configuring SNMP System and Security Settings

Finalizing SNMP Configuration and Resetting SDS

Viewing Serial Port Parameters

Setting Serial Port Parameters

Normal Operating Mode Configuration

Guides users on configuring serial ports for Normal operating mode, suitable for most applications.

Configuring Operating Mode Parameters

Tunneling Operating Mode Configuration

Configuring Tunneling Mode Serial Port Settings

Tunneling Mode Master and Slave Configuration

Raw TCP Operating Mode Configuration

Configuring Raw TCP Mode Serial Port Settings

Auto TCP Operating Mode Configuration

Configuring Auto TCP Connection Modes

Auto TCP Timeout and Connection Details

Raw UDP Operating Mode Configuration

Configuring Raw UDP Communication Modes

Running Diagnostic Tests

Viewing Serial Port Status

Explains how to check the status of individual serial ports on the SDS.

Performing a Ping Test

Interpreting Ping Test Results

Checking Wireless Status

Understanding Wireless Status Metrics

Performing Administrative Functions

Managing SDS Users

Explains how to manage user access to the SDS for security and control.

Adding and Deleting SDS User Accounts

Giving the SDS a Descriptive Name

Upgrading SDS Firmware

Contacting Quatech Support

Troubleshooting and Maintaining the SDS

Troubleshooting an SDS

Lists common problems, their causes, and solutions for troubleshooting SDS issues.

Troubleshooting SDS Connectivity Issues

Troubleshooting Application COM Port Issues

Maintaining the SDS

Operating Conditions and Specifications

Details environmental operating conditions, temperature range, and humidity limits for the SDS.

SDS Handling, Cleaning, and Servicing

Covers proper handling, cleaning procedures, and service information for the SDS.

Appendix A: Specifications

Size

Provides physical dimensions of different SDS models.

LAN Interface

Details the LAN interface specifications, including speed and connector type.

Serial Interface

Describes the serial interface capabilities, including port types and configurations.

RS-232, RS-422/485 Interfaces

Signal Pinouts

Transmitter and Receiver Specifications

Surge Suppression and Software Protocols

IP Configuration and Communication Modes

Client OS Support and Hardware Specs

Appendix B: Declaration of Conformity

Manufacturer Information and Standards

Identifies manufacturer, address, and lists conformity standards and directives.

Product Names and Model Numbers

Lists the various product names, model numbers, and years of manufacture for SDS.

FCC and Canadian Notices

Appendix C: Warranty Information

Warranty Terms and Conditions

Details the five-year limited warranty, exclusions, and procedures for service requests.

Warranty Claim Procedures and Records