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Ashley LoganAug 28, 2025
What to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
- BBryan CummingsAug 28, 2025
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
What to do if I get a 'PRINTING_ERROR' on my Quidel Sofia 2 Measuring Instruments?
If the Quidel Measuring Instruments shows 'PRINTING_ERROR', check the connection to the printer.
What to do if Quidel Sofia 2 Measuring Instruments displays 'WRITE_FAILED'?
If the Quidel Measuring Instruments displays 'WRITE_FAILED', replace the USB flash drive.
What to do if Quidel Sofia 2 says 'PRINTER_NOT_FOUND'?
If the Quidel Measuring Instruments displays 'PRINTER_NOT_FOUND', check the connection to the printer.
How to fix 'FIRMWARE_UPGRADE_ERROR' on Quidel Measuring Instruments?
If you encounter 'FIRMWARE_UPGRADE_ERROR' on your Quidel Measuring Instruments, make sure that the correct USB flash drive was used and inserted correctly.
Why does my Quidel Sofia 2 say 'CASSETTE_PREVIOUSLY_USED'?
If the Quidel Measuring Instruments displays 'CASSETTE_PREVIOUSLY_USED', use a Test Cassette that has not been previously run.
What to do if Quidel Measuring Instruments displays 'DRAWER_OPEN'?
If the Quidel Measuring Instruments displays 'DRAWER_OPEN', close the drawer to proceed with the test.
What should I do if my Quidel Sofia 2 shows 'EXPIRED_BARCODE'?
If the Quidel Measuring Instruments displays 'EXPIRED_BARCODE', retest with a non-expired Cassette.
What to do if Quidel Sofia 2 Measuring Instruments shows 'CASSETTE_ERROR'?
If the Quidel Measuring Instruments displays 'CASSETTE_ERROR', retest using a Cassette with a valid barcode.
What to do if Quidel Measuring Instruments shows 'EXPIRED_QC_CARD'?
If the Quidel Measuring Instruments displays 'EXPIRED_QC_CARD', retest with a non-expired QC Card.
How to fix 'POST_ERROR' on Quidel Sofia 2?
If the Quidel Measuring Instruments displays 'POST_ERROR', clean the drawer, including the two chips located on either side of the drawer, re-boot instrument and retry. If not corrected, discontinue use.
General| Product Name | Quidel Sofia 2 |
|---|---|
| Category | Measuring Instruments |
| Type | Fluorescent Immunoassay Analyzer |
| Technology | Fluorescent Immunoassay |
| Connectivity | USB, Ethernet |
| Display | Touchscreen LCD |
| Operating Temperature | 15°C to 30°C |
| Sample Types | Nasopharyngeal swabs, nasal swabs |
| Results | Qualitative |
| Read Time | 15 minutes |
| Power Requirements | 100-240V AC, 50/60 Hz |
| Humidity Range | 10% to 90% non-condensing |
Outlines essential safety measures and guidelines to ensure safe operation and prevent hazards.
Explains the necessity and frequency of Calibration Checks and External Quality Control tests.
Guides users through the physical placement and initial setup of the Sofia 2 unit.
Guides configuration of wired Ethernet or Wi-Fi connections for instrument connectivity.
Explains how to download and install software updates for the Sofia 2 system.
Guides on exporting Sofia 2 system settings to a USB drive for backup or transfer.
Explains how to input or scan the User ID before running a test.
Details the process of entering or scanning the patient's unique identification.
