Rayjet 8015 - Software Problems

Service Manual Rayjet
FAQ’s
11.3 Problems with the Software
Problem description: Possible reason: Solution:
0 After installation it
is not possible to
send jobs to Job
control
Ò spool settings don’t match
Ò Wrong settings in the properties of
the printer driver
¬ link the spool directory in Job
control to the spool folder in
the explorer
¬ select local port: [Directory of
Trotec Printerdriver], and print
directly to the printer
(XP, Vista, Windows7)
0 the installation is
terminated
Ò incorrect serial number specified ¬ please check the serial number in
the directory INIfiles on the CD
¬ only here mentioned numbers will
be accepted
¬
0 missing material
parameters
Ò on installation „Custom“ and/or
wattage was not selected
¬ repeat the installation, install type
custom
¬ make sure that the box that
represents the correct wattage
is checked
0 multiple positioning
of jobs is not
possible
Ò selected job is already on the plate ¬ select the job in the job queue
¬ click on
0 when clicking on
start error
messages occur
Ò damaged trlog.vol file
Ò crowded Spool directory
¬ delete trlog.vol
¬ empty spool directory
0 missing objects
Ò RGB parameters don’t match
object line thickness invalid
Ò Required color is skipped
¬ disable color calibration
load Trotec color palette from
installation CD
change line thickness to
0.001mm
¬ change color to cut or engrave
0 Firmware update
doesn’t work
Ò no cable connection
Ò main CPU lost FRAM Parameters
Ò damaged CPU board
Ò “Version” for any motor CPU is “0” in
Settings-Information
¬ use cable like specified
¬ refresh FRAM
¬ change CPU board
¬ change motor CPU
0 Unable to position
job in the center
of a marker
Ò marker too close to page border ¬ reposition the marker, resize the
job
0 Not possible to
open JobControl
or print to
JobControl
Ò Bad material file
(e.g. TR_CO2_Material.dat)
¬ Update material file or reinstall
JobControl
07/09/2010 Trotec Produktions- und Vertriebs GmbH_Linzer Strasse 156, A-4600 Wels, Austria, Technical Support 47 / 53
tel_+43 (0)7242 239-7000, fax_+43 (0)7242 239-7380, mailto: rayjet@troteclaser.com www.rayjetlaser.com