Problem Cause Solution
The copy is grayed out or a
text pattern appears in the
background of the copy.
You have copied a copy-
guarded document protected
from unauthorized copying.
Check the document. For details about
how to prevent unauthorized copying of
the document, see "Using [Data security
for copying]", Printer Reference .
Images are skewed. The side fences in the paper
feed tray are not set properly.
Make sure the side fences are set
properly. For details about how to set the
side fences, see "Changing the Paper
Size", About This Machine .
Images are skewed. The paper is feeding in at a
slant.
Load the paper correctly. See "Loading
Paper", About This Machine .
Edges of sheets are creased. The paper is damp. Use paper that has been stored in the
recommended temperature and
humidity conditions. See "Paper
Storage", About This Machine .
Edges of sheets are creased. You are using non-
recommended paper.
Use recommended paper. See
"Recommended Paper Sizes and
Types", About This Machine .
Sheets are feeding in
together, resulting in jams.
Sheets are sticking together. Fan the pages to loosen the paper
before loading it. Alternatively, feed the
paper one sheet at a time.
"Add Staple" message
appears and the Staple
function cannot be used.
The staple cartridge is not set
properly.
Make sure the staple cartridge is set
properly.
Edit
Problem Cause Solution
In "Double Copies" mode,
parts of the original image
are not copied.
Combination of original and
copy paper is not correct.
Specify the paper size again. For
example, select A3 for A4 originals.
See "Double Copies", Copy and
Document Server Reference .
In "Erase Border", "Erase
Centre", or "Erase Centre /
Border" mode, parts of the
original image are not
copied.
You set a wide erased
margin.
Make the margin width narrower. You
can adjust it between 2 - 99 mm (0.1 -
3.9 inches).
2. Troubleshooting When Using the Copy/Document Server Function
38
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