Message Cause Solution
"Check whether there are
any network problems."
[13-17]
Registering of user name is
rejected by SIP server.
• In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check "SIP
Server IP Address" and "SIP User
Name" are correctly programmed.
You can also use the Web Image
Monitor for confirmation. See the
Web Image Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server. • In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check that "SIP
Server IP Address" is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-24]
The password registered for
the SIP server is not the same
as the password registered for
this machine.
Contact the administrator.
3. Troubleshooting When Using the Facsimile Function
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