Problem Cause Solution
The printed image is faded
over the entire page.
If the [Toner saving] is
selected in the printer driver
settings, the entire page will
be faded when printed.
PCL 5e/6
On the [Print Quality] tab, select
[Off] on the [Toner Saving] area.
PostScript 3
On the [Paper/Quality] tab, select
[Through] or [Edge Smoothing] in
the [Print Mode] list.
RPCS
On the [Print Quality] tab, clear the
[Toner saving] check box.
Images smudge when
rubbed. (Toner is not fixed.)
The specified paper type and
the paper that is actually
loaded might be different. For
example, thick paper might
be loaded but not specified
as the paper type.
PCL 5e/6
On the [Paper] tab, select a proper
paper type in the [Type:] list.
PostScript 3
On the [Paper/Quality] tab, select
a proper paper type in the [Media
Type] list.
RPCS
On the [Print Settings] tab, select a
proper paper type in the [Paper
type:] list.
The printed image is different
from the image on the
computer's display.
Printing will be performed by
the machine's graphic
processing function.
On the RPCS printer driver's [Print
Quality] tab, display the [Change User
Settings...] dialog box, ensure that [Print
as bitmap] on [Misc.] tab is checked,
and then print.
When printing graphics, the
output and the screen are
different.
If the printer driver is
configured to use the
graphics command, the
graphics command from the
machine is used to print.
If you want to print accurately, set the
printer driver to print without using the
graphics command. See the printer
driver Help.
Lines of garbled or unwanted
alphanumeric characters
appear.
An incorrect printer language
might have been selected.
Select the correct printer driver and print
the file again.
4. Troubleshooting When Using the Printer Function
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