Troubleshooting
94
8
Controller FW download
failed
Controller FW could not be
downloaded.
Turn off the main power,
turn it back on, and then
download the controller FW
again.
If the download fails again,
contact your sales or service
representative.
Hardware Problem DIMM There is an abnormality in
the optional memory on the
controller.
Turn off the main power, and
then turn it on again.
If the error occurs again, con-
tact your sales or service rep-
resentative.
Irregular Toner Irregular toner is set. Replace the toner to appro-
priate one.
Load Paper # The indicated tray # (1, 2, by-
pass) is out of paper.
Load paper into the indicat-
ed paper tray.
See p.47 “Loading Paper”.
Load Paper: # or Stop/Start The printer detected that the
actual paper type and size
are not the same as the paper
tray # (1, 2, bypass) size set-
ting and the paper type set-
tings.
Load the indicated tray with
the correct paper or change
the paper type / size using
dial or via the special paper
size setting menu on the con-
trol panel.
Memory full
Cannot print
This error occurs when FW
memory is not enough to
save the printing page.
Add more memory.
Misfeed recovery print failed The print data could not be
recovered due to insufficient
memory.
Print again.
Print Overrun The print data could not be
processed.
Print the job again from a
higher performance compu-
ter.
Paper Misfeed Duplex Unit There is a paper jam in the
duplex unit.
Remove the misfed paper.
See p.109 “Removing Misfed
Paper”.
Remove Misfeed Internal
Path
There is a paper jam in the
fusing unit.
Remove Misfeed Tray 1 There is a paper jam in Tray
1.
Remove Misfeed Tray 2 There is a paper jam in Tray
2.
Remove Misfeed Bypass
Tray
There is a paper jam in the
bypass tray.
Remove Misfeed Paper Exit There is a paper jam in the
paper exit area.
Message Explanation Recommended Action
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