Troubleshooting
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8
Additional Troubleshooting
Note
❒ If the printer is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for
information about the location of sales or service representatives.
Problems Solutions
Strange noise is heard. If a supply was recently replaced or an option attached in the
area the strange noise is coming from, check the supply or
option is properly attached. If the strange noise persists, con-
tact your sales or service representative.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
• Confirm the setting using either the control panel or Web
Image Monitor.
Control panel
Press the {Menu} key, select [System], and then press the
{#Enter} key. Press the {T} or {U} key to display [Auto
Email Ntfy], and then confirm that [On] is selected.
Web Image Monitor
Confirm that [Auto E-mail Notification] is set to [On].
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. If the e-
mail was sent but not received, it is possible the destina-
tion was incorrect. Also check error mail information
from the e-mail server.
No e-mail notification is re-
ceived even though advance
auto e-mail notification was set
using Web Image Monitor or the
control panel.
After changing the setting, turn the main unit's power off
and then back on again.
When no date information is in-
cluded in sent e-mail, the mail
server has a malfunction.
Make the setting for obtaining time information from the
SMTP server. For details, see “Printer Status Notification by
E-Mail”, Software Guide.
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