Other Printing Problems
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If the problem cannot be solved, contact your sales or service representative.
If rubbed with your finger, it 
smears out.
The setting of the paper may not be correct. For example, al-
though thick paper is used, the setting for thick paper may 
not be set.
• Check the paper settings of this printer.
See p.39 “Types of Paper and Other Media”.
• Check the paper settings of the printer driver.
See the printer driver Help.
The toner has run out and print-
ing has stopped.
When the toner runs out, pressing the {Stop/Start} key allows 
you to print a few more pages, but the print quality of those 
pages cannot be guaranteed.
The toner is powdery and comes 
away from the paper, or the 
printed image has a matt ap-
pearance.
Check if the fusing unit lever is lowered or the grey knobs are 
positioned as in the image below.
Status Possible Causes, Descriptions, and Solutions
ASH129S