10. ANNEXES
10.1. WARRANTY CONDITIONS
Robopac S.p.A. commits, within the limits described herein, to replace or repair, free of charge, the parts that are
defective during the 12 (twelve) months following the date indicated on the company’s shipping documents.
To utilise the warranty, the user must immediately notify the company of the detected fault, always referring to the
machine serial number.
Robopac S.p.A., in its final judgement, will decide whether to replace the defective part or request it to be shipped for
tests and/or repair.
By replacing or repairing the defective part, Robopac S.p.A. fully complies with its warranty obligations and will be
released from all liabilities and obligations relative to transport, travel and lodge expenses for technicians and installers.
Robopac S.p.A. will in no case be held responsible for any losses due to lack of production or injuries to persons or
damage to things caused by malfunctions or forced downtime of the machine covered by the warranty.
THE WARRANTY DOES NOT COVER:
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Transport failures.
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Damage due to incorrect installation.
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Improper use of the machine or negligence.
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Tampering with or repairs by unauthorised personnel.
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Lack of maintenance.
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Parts subject to normal wear and tear.
For purchased components and parts, Robopac S.p.A. offers the user the same warranty conditions that the company
obtains from the suppliers of the aforementioned components and/or parts.
Robopac S.p.A. does not guarantee the conformity of machines to current standards in countries that are not part of the
European Union.
Any adjustment to the regulations in force in the Country in which the machine is installed, will fall under the full
responsibility of the user, who will be responsible also for the changes made, releasing Robopac S.p.A. from any
obligation and/or liability relative to any claim that may be submitted by third parties due to non-compliance with the
referenced standards.
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