Roche Diagnostics
Urisys 1100® · ≥5.7 · Operator's Manual · 9.0
10. Error messages and troubleshooting 49
Action 1. Clean, blow through or dry the positioning hole (using
a lint-free cloth) to ensure that it is completely patent.
2. Remove urinary deposits, if there are any, including
those on the underside of the test strip tray.
3. Insert the test strip tray again and press the START
button.
- Ensure that the retaining bar is down and locked
into place while the reading is taking place.
If the error message appears again, use the spare test
strip tray.
E9 WRONG TRAY!
Cause The test strip tray used is not the one for the programmed
test strip type, or the grey reference pad is missing from
the test strip tray, or there is an analyzer error.
Action 1. Press the START button.
- The strip type menu is displayed.
- The strip type must match the test strip tray type.
2. Use the correct test strip tray, or order a new one.
u 13. List of available accessories and consumables (60)
If the error message appears again, use the spare test
strip tray.
E10 LIGHT BARRIER ERROR!
Cause The light barrier used to control the position of the test
strip tray is defective or the test strip tray transport is
blocked.
Action 1. Pull out the test strip tray and return it to the start
position.
2. Press the START button.
If the error message appears again, the analyzer is
defective.
E11 MOTOR STEP ERROR!
Cause The stepping of the motor is out of tolerance or the
advance of the test strip tray is blocked. This may be due
to
• soiling on or between the cogs
• worn or broken cogs
• defective motor.
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