92
Error Messages
Error messages are shown in the main display. Error messages are shown permanently. Information messages are shown for
2 seconds. After this the program automatically returns to the weighing mode.
Display Cause Solution
Err 101 Key is stuck Release key or contact your local Sartorius
Key pressed when switching on the device Service Center
Err 320 Operating program memory faulty Contact your local Sartorius Service Center
Err 335 Verified weighing platform not compatible Connect a compatible weighing platform
with the connected terminal
Err 340 Operating parameter (EEPROM) defective Turn the scale off and then on again.
If the error code Err340 is still displayed,
please contact your local Sartorius Service
Center
Err 341 RAM has lost data Leave the scale connected to power for at
least 10 hrs.
Battery is empty
Err 343 Loss of data in the memory area for Contact your local Sartorius Service Center
transaction numbers in external alibi memory
Err 2627 The time entered or stored in the Alibi Set output format correctly
memory is incorrect
Inf 01 Data output not compatible with Set output format correctly
output format
inf 02 Adjustment condition was not met Do not carry out adjustment until after
e.g. not tared or weighing pan loaded 0 display
Unload scale
Tare using the ) key
inf 03 Adjustment could not be completed Allow to warm up again and repeat the
within a certain time. adjustment process
Inf 06 Built-in calibration weight defective * Contact your local Sartorius Service Center
inf 07 Last function not allowed in scales Contact your local Sartorius Service Center
verified for legal use for information on changing settings
inf 08 The load on the scale is too heavy to enable Check your configuration to ensure that
zero positioning “Zero at power on” (1.12) is set
Inf 09 Taring is not possible when the scale gross Zero the scale
weight is < zero
inf 10 Tare key is blocked when there is data The data stored for the application
in the tare memory program must be deleted before taring.
inf 22 Error in storing reference value, Load is too light, place a
heavier weight on the weigher
inf 23 Error in initializing an application Contact your local Sartorius Service Center
inf 29 Minimum load not reached Reduce min. load
(under Application, menu item 3.6)
inf 71 Cannot store the current weight value (or entry) None
(e.g., control limits too low or too high)
inf 72 Cannot store the current weight value None
(e.g. transaction counter maximum reached)
inf 73 Data not found or unreadable Contact your local Sartorius Service Center
inf 74 Function is blocked None
(e.g., menu is locked)
inf 98 No weighing platform connected Contact your local Sartorius Service Center
inf 99 No weighing platform connected Contact your local Sartorius Service Center
NO WP No weighing platform connected Contact your local Sartorius Service Center
Flashing ! Battery defective or time changed Set the time
*
) = For SIWS models only
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