Scanlab RTC 4 - Troubleshooting

RTC
®
4 PC Interface Board
Rev. 1.3 e
11 Troubleshooting
128
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11 Troubleshooting
If the problems persist, please contact SCANLAB.
Problem Remedy
PC does not boot Switch off the PC and check the following:
• Check if the RTC
®
4 board is correctly seated in the PCI slot.
Please refer to the instructions in your PC manual.
• Check for metal parts that may have fallen into the PC housing during
installation of the RTC
®
4.
• Check for loose cables or connectors
RTC
®
4 does not respond • Check the software driver installation. See chapter 9.1, page 62.
• Was the software driver mistakenly installed after the RTC
®
4 board
was installed (driver installation should precede board installation)?
• Check the DLL import declarations in your application software.
See chapter 9.2 "DLL Calling Convention", page 62.
Application software fails • Check the software driver installation. See chapter 9.1, page 62.
• Check the RTC
®
4 initialization in the application software.
• Check the DLL import declarations in your application software.
See chapter 9.2 "DLL Calling Convention", page 62.
Scan head control fails • Check if the scan head is properly connected to the RTC
®
4 via the
data cable. Make sure to follow the specifications for the data cable.
See section "Data Cable", page 55.
• Check the power supply of the scan head. Please refer to your scan
head operating manual.
• Check your application software.
Laser control fails • Check the interface between the RTC
®
4 and the laser.
Irregular marking results • Check the laser and scanner delays.
See "Notes On Optimizing The Delays", page 24.
Laser doesn’t switch off during
jump commands
• Check the laser and scanner delays. See page 24.