Seaory S21 - Troubleshooting; Fault Codes and Solutions

Seaory S21 Desktop Single-sided Card Printer
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11. Common fault codes and Solutions
The card printer happen to meet some faults in the process of use, and the most direct
way to judge the faults is to see the code displayed on the LCM display screen of the
card printer. Find out card printer fault code, you can clearly know the fault reason and
find a solution.
Fault code
Fault name
Reason
Solution
CODE:43
Ribbon
missing
Ribbon uninstalled
Install ribbon according to
operating manual
CODE:46
Ribbon out
Replace a new ribbon
Replace a new ribbon according
to operating manual
CODE:5F
Card out
Place some cards
Place some cards according to
operating manual
CODE:21
Cover open
Upper cover has not
closed
Close the upper cover
CODE:22
Reject box open
Reject box is open
Close reject box
CODE:23
Reject box full
Reject box is full
Take out defective cards
CODE:51
Card feed error
Thickness of card
feeding entrance
setting is wrong
Adjust
the feed card thickness
according to the operation
manual
CODE:11
Card jam
Unusual card jam
Clean the card moving roller
regularly according the to
operation manual
CODE:44
Ribbon unsupport
Ribbon chip
unsupport
Check the ribbon details by the
driver or LCM, and contact the
local distributor