Selectronic Select.live - Page 60

Selectronic Australia Troubleshooting
60 OI0009 Revision 01 Select.live User Manual
Problem
Cause
Solution
Select.live display
shows following
message after setup
“** No Connection!
**
Please check your
Wi-Fi password or
Ethernet
connection
“
Select.live is not connected to
any network nether via Wi-Fi
nor Ethernet
Check the Wi-Fi network and Ethernet
availability. Factory reset Select.live and
Setup Wizard the device again. (See page
41 and 15)
If Wi-Fi used for network
connection, the entered Wi-Fi
SSID and password in the
Setup Wizard might be wrong
Factory reset Select.live to reset the Wi-Fi
connection and use the Setup Wizard
again with Wi-Fi SSID and password.
(See page 41 and 15)
Select.live Portal
shows the connection
status as offline with
the red cross symbol
Select.live doesn’t have internet
connection. The device display
will show “Cloud: NO LAN” or
“Cloud: ERROR“ for not
internet connection
Check the Wi-Fi network and Ethernet
has internet availability. To setup gain,
factory reset Select.live and Setup Wizard
the device again. (See page 41 and 15)
Select.live might had lost the
communication with SP PRO.
The device display will show
“Device: 0 of 1 OK” for no
SP PRO communication
Check your communication cable with the
SP PRO.
Select.live doesn’t have internet
connection and you are behind
a corporate firewall.
Ask your administrator to allow the
following settings:
Service Protocol Port
HTTPS TCP 443
Secure Tunnel (VPN) UDP 11789
Network Time UDP 123