12 TROUBLESHOOTING
If you suspect a problem with any individual measurement nd doublecheck that you
have set up the system correctly. In particular, verify proper setup (8.4) and adequacy of the selected
Analysis
Mode
(8.5). To resolve the problem(s) that may be associated with a displayed status message, refer to 6.6.2 for
recommended corrective action(s).
If you cannot resolve the suspected problem with individual measurements or associated with the displayed
status message or in case of suspected device related problems, contact a qualified technician (e.g. a
biomedical engineer), your local Sentec EIT representative or Sentec AG. A complete and accurate problem
description will help the technician or service engineer to pinpoint the problem.
You may be asked for system configuration related information such as:
• Configuration of the LuMon Monitor (LuMon Monitor Adult or LuMon Monitor Neo)
indicated on its support foot (Figure 5-1)
• Serial number of the LuMon Monitor indicated on its type label (Figure 5-2)
• The software versions of the LuMon Monitor GUI and TIC (0) - displayed in the
area of ScoutView (Figure 6-8).
• Serial number of the belt connector indicated on its type label being located on the MatchBox (Figure
5-3, Figure 5-4)
• Connector number displayed in the of ScoutView (Figure 6-8) encoding hard-
and software versions of the belt connector being connected to the LuMon Monitor.
• Serial or lot number of the belt(s) indicated on the respective type label or for the belt linked to the
LuMon Monitor - displayed in the belt f ScoutView (Figure 6-7)
Furthermore, you may be asked to provide the following:
• Screenshots of the Graphical User Interface (9.11), possibly being helpful to document the suspected
problem
• on backu 9.12.2)
• t 9.12.3)
When equipment is forwarded to qualified technicians or
Sentec Authorized LuMon Technicians
for further
analysis and/or repair, please follow the repacking and shipping instructions provided in 11.5.
NOTE
Detailed troubleshooting is provided in the Service Manual for the LuMon System. It describes problems,
possible causes and the recommended corrective action(s) the operator, qualified technicians or
Sentec
Authorized LuMon Technicians
may perform to resolve the problem.
The Service Manual for the LuMon System is available at www.Sentec.com/education/eit/plpm-eit/.
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