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Before Calling for Service
If you encounter any of the following problems, please read below before calling for service.
Fault Checking
• The display does not illuminate. • Is power supplied to the electric outlet?
• Is the power cord plug out or loosely connected to
the electric outlet?
• Is the register in screen-save mode?
• The display is illuminated, but the whole machine
refuses entries.
• Is a cashier code assigned to the register?
• Is a clerk code assigned to the register?
• Is the register in the REG mode?
• No receipt is issued. • Is the receipt paper roll properly installed?
• Is there a paper jam?
• Is the receipt function in the “OFF” status?
• Is the print roller arm securely locked?
• No journal paper is taken up. • Is the take-up spool installed on the bearing
properly?
• Is there a paper jam?
• Printing is unusual. • Are the printer head/sensor/roller clean?
• Is the paper roll properly installed?
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