•
Information about the firmware version, see "Retrieving firmware information",
page 77
•
Information about the hardware, see "Retrieving hardware information", page 78
•
Operating hours information, see "Operating time display", page 51
10.2 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
10.3 Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
10.4 Disposal
CAUTION
Risk of injury due to hot device surface.
The surface of the device can become hot during operation.
■
Before commencing disassembly, switch off the device and allow it to cool down
as necessary.
If a device can no longer be used, dispose of it in an environmentally friendly manner in
accordance with the applicable country-specific waste disposal regulations. Do not dis‐
pose of the product along with household waste.
NOTICE
Danger to the environment due to improper disposal of the device.
Disposing of devices improperly may cause damage to the environment.
Therefore, observe the following information:
■
Always observe the valid regulations on environmental protection.
■
Separate the recyclable materials by type and place them in recycling containers.
10 TROUBLESHOOTING
94
O P E R A T I N G I N S T R U C T I O N S | DT1000 and DL1000 8019329/12TZ/2019-03-28 | SICK
Subject to change without notice
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