Standard Instrument Warranty and Service Delivery Policy
Siemens and its authorized distributors provide customers who acquire
new Siemens instruments with a one-year comprehensive, but limited,
warranty. This limited warranty is designed to protect customers from
the cost associated with repairing instruments that exhibit
malfunctions due to defects in materials and/or workmanship during
the warranty period.
Warranty Period
The warranty period commences upon installation at the customer’s
location and extends for a period of one year thereafter. The customer,
with some exceptions, may purchase additional service coverage beyond
the one year warranty period as part of the original instrument
acquisition for second or subsequent years beyond the original
installation date. The customer’s original Purchase Invoice or
appropriate Agreement Addendum must indicate the term in months
for additional service coverage.
Warranty Service During Normal Hours
The customer may obtain warranty service for instruments during
normal business hours by contacting the Siemens location or authorized
distributor. Refer to the list of Siemens locations in this section.
Extent of a Warranty Service Call
During the warranty period, Siemens (or an authorized distributor) will
repair the instrument during normal business hours, at their expense,
subject to the exclusions listed below. Siemens or an authorized
distributor will initiate a warranty field service call when notified. The
call will be considered complete when the instrument is again operating
to its published specifications and the customer, or the customer’s
representative, has agreed by signing the appropriate Field Service
Report. When service is complete, the customer will receive a copy of
the Field Service Report detailing all work performed by the Siemens
representative.
Warranty Service Outside Normal Hours
Customers, with some exceptions, may also request warranty service to
be delivered outside of normal business hours, including evenings,
weekend days, or nationally observed holidays by contacting the
Siemens location or authorized distributor. Warranty service performed
at these times is subject to a surcharge unless the customer has
purchased a service product option that provides warranty service
outside normal hours.
Service and Supplies Page 6-5
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